IT Helpdesk Associate

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POSITION OVERVIEW

Main point of contact for the Information Technology (IT) Helpdesk and to assist in support duties to ensure smooth delivery of technology services.

WHAT YOU'LL DO

• Manage all incoming ticket, phone, email and walkup support requests.
• Perform system setups on new PCs for Gentex employees.
• Manage and track IT inventory in the Helpdesk stockroom.
• Receive IT inventory and schedule with users pickup or install of technology.
• Manage IT repairs from third-party vendors.
• Purchase inventory when needed.
• Help users triage requests and issues.
• Assist in IT repairs.
• Other duties as assigned.

HOW YOU'LL DO IT

• Communicating effectively - Developing and delivering multi-mode communications that convey clear understanding, taking into account the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Individual efficiency -Effectively managing time and resources so that individual work is completed efficiently.
• Maintaining high level of honesty, integrity, and confidentiality with respect to company matters.
• Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.

WHAT TO BRING

• High school diploma or equivalent.
• Proficient in Microsoft Office.
• Ability to work nonstandard hours and/or holidays as needed.

WHAT WILL HELP

• Associate's degree in information technology or other related field.
• 1-2 years of IT software and hardware experience.
• Basic knowledge of computer networks including TCP/IP, wireless and printers preferred.
• Inventory experience.
• Customer service experience.

Gentex is an equal opportunity employer

Gentex extends equal employment opportunities to qualified applicants and employees regardless of an individual's race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.

Assistance

Gentex is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at recruiting@gentex.com. Gentex will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.

Understand your right to work

At Gentex, we use E-verify to confirm you're authorized to work in the U.S.

E-Verify - English & Spanish

Right to Work - English

Right to Work - Spanish

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