Field Engineer 3

3 weeks ago

Jersey City, United States ThreePDS Inc. Full time
Field Technician Opportunity - Jersey City, NJ

MUST HAVE:
  • Desktop/Laptop Repair
  • Laptop/ Desktop server experience

Preferred Experience:
  • Customer Facing Service
  • Windows 10/11 skills
  • MAC skills

Job Details:
  • Location: Jersey City NJ 07311
  • Is this contract to hire/possible extension? Yes
  • Shift start time and end time? 8-5 M-F + afterhours stand-by
  • Onsite or Remote: Onsite
  • Driving or Non-Driving? Non-Driving

Day to Day Work:
  • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
  • This is a journeyman position for the typical desk side support technician.
  • You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
  • Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:
  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Supports Core, server products
  • Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation
  • Maintains a high degree of professionalism in actions, demeanor and dress
  • Insures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

#IND1

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