Head Clerk

Job Summary: Performs administrative and clerical duties related to the functions of the Tax Collector\'s Office Duties/Responsibilities: ? Provides customer service by answering questions in person, by email, and by telephone ? Provides information requested or refers to the appropriate entity. ? Receives, collects, and processes cash or other negotiable instruments using ERP and Kelley & Ryan payment site ? Balances the cash drawer and Maintains financial records. ? Maintains and retrieves reports, investigates data, and performs tasks in ERP ? Compiles statistics and reports. ? Provides clerical assistance, including letters, memos, and reports; Handles mailing and sorting; Takes messages; Maintains records and files ? Prepares requisitions, purchase orders, and inventories supplies. Required Skills/Abilities: ? Knowledge of office procedures, practices, office equipment, and terminology ? Knowledge of business English and math ? Ability to make complex mathematical calculations ? Ability to maintain statistics and accurate records ? Ability to maintain confidential information ? Ability to be bonded ? Ability to compose correspondence and to prepare, type, and proofread reports ? Ability to communicate effectively with the public, other employees, public officials and other parties ? Skill in using a personal computer and proficiency in MS Word and Excel ? Excellent customer service skills. ? Excellent written and oral communication skills. Knowledge, skills, and abilities preferred: ? Knowledge of MUNIS and Kelley & Ryan payment site. Education, certification, licensure, or other similar requirements: ? High school graduation or GED ? At least two years of experience in a business office, or any equivalent combination of education and experience. Education, certification, licensure, or other similar preferred: ? Bilingual / Spanish preferred. Coursework in office procedures and business practices ? Associate?s degree in related fields preferred. Fair Labor Standards Act (FLSA) status: Non-Exempt (hourly) Employment status & Hours: Regular Full-time employment, 35 hours per week, Monday-Friday, 8:30 a.m. to 4:30 p.m. Salary/Pay rate: \$ 22.0687 (minimum) up to \$ 23.4676 (maximum) per hour (Grade S-17, NAGE) Employee Benefits: Health, Dental, Life Insurance, Optional Vision and Flexible Spending Account (FSA) How to Apply: Please send resume and cover letter to Personnel@holyoke.org