Customer Service Advisor
3 weeks ago
Position Summary
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties Responsibilities
- First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
- Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
- In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Maintain an organized and neat shop.
- Adhere to all company policies, procedures, safety and environmental rules.
- Other duties as assigned.
- High school diploma or equivalent required.
- Valid Driver's License.
- One year of related experience in the automotive service environment.
- One year of sales experience preferred.
- Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work Days, Nights, Weekends, Holidays.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
- Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Climb up and down ladders to retrieve and stock merchandise.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enters and locates information on computer.
- Presents information to small and large groups.
- Visually verifies information, often in small print.
- Safely operates a motor vehicle.
-
Retail Solutions Advisor – Key Carrier
2 weeks ago
Conyers, United States Office Depot General Full timeOverview At Office Depot and Office Max, the Solutions Advisor-Key Carrier is a full-time role, providing “total solutions” to our customers encompassing Technology, Services, Furniture and Print offerings. S/he will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services...
-
Customer Service Representative
4 weeks ago
Conyers, United States MAU Workforce Solutions Full timeStart your new career as a Customer Service Representative with MAU at our client in Conyers, GA. As a Customer Service Representative, you will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating and working...
-
Customer Service Representative
2 weeks ago
Conyers, United States MAU Workforce Solutions Full timeStart your new career as a Customer Service Representative with MAU at our client in Conyers, GA. As a Customer Service Representative, you will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating and working...
-
Customer Service Representative
4 weeks ago
Conyers, United States Superior Plus Full time**Customer Service Representative- $500 Sign-On Bonus** Conyers, GA, USA Req #169 Wednesday, August 4, 2021 Superior Plus Energy Services is currently seeking a highly motivated, customer-focused, Customer Service Representative whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with...
-
Customer Service Representative
5 days ago
Conyers, United States Volume Transportation, Inc. Full timeThe Customer Service Representative will provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process, while executing Volume’s mission and vision statement of being the best place to work, and generating a profit by remaining safe, compliant and productive. - **Manage Customer Accounts**:...
-
Customer Service Representative
2 weeks ago
Conyers, United States U-Haul Full timeLocation: 1150 Dogwood Dr SE, Conyers, Georgia 30012 United States of America Part Time- Immediate Start Date! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...
-
Customer Service Representative
1 day ago
Conyers, United States U-Haul Full timeLocation: 1150 Dogwood Dr SE, Conyers, Georgia 30012 United States of America Part Time- Immediate Start Date! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...
-
Customer Service Representative
3 weeks ago
Conyers, United States Rockdale County, Georgia Full timeJob DescriptionJob DescriptionJob SummaryThis is entry-level office support work involving extensive personal and telephone contact with customers in one of the following areas: water customer service, property taxes, or motor vehicles. Through on-the-job training, employees perform progressively responsible work in one of the following areas of assignment:...
-
Customer Service Representative
3 weeks ago
Conyers, United States Rockdale County, Georgia Full timeJob DescriptionJob DescriptionJob SummaryThis is entry-level office support work involving extensive personal and telephone contact with customers in one of the following areas: water customer service, property taxes, or motor vehicles. Through on-the-job training, employees perform progressively responsible work in one of the following areas of assignment:...
-
Customer Service Representative
2 weeks ago
Conyers, United States Domino's Pizza | Cowabunga, Inc. Full timeYou got game? You got spring in your step? You want the best job in the world? Even if you just need a second job for some extra cash, you've found the right place. As a Customer Service Rep, you will have: - Weekly Pay - Flexible Schedule - Referral Bonus - Pick up shifts at multiple locations to earn more - Employee Discounts - Employee Assistance...
-
Customer Success Manager, Si Channel Focus
6 days ago
Conyers, United States Acuity Brands Full timeAtrius is a proud part of the Acuity Brands portfolio, a global industrial technology company serving the world’s leading higher education, aviation, retail, and enterprise organizations. We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a...
-
Auto Customer Service Representative
6 days ago
Conyers, United States Alacrity Solutions Full timeAlacrity SolutionsAuto Customer Service RepresentativeAlacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our...
-
Retail Customer Service Associate
1 week ago
Conyers, United States Fedex Ground Full timePOSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
-
Auto Customer Service Representative
2 weeks ago
Conyers, Georgia, United States Alacrity Solutions Full timeAlacrity SolutionsAuto Customer Service RepresentativeAlacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our...
-
Auto Customer Service Representative
1 week ago
Conyers, Georgia, United States Alacrity Solutions Full timeAlacrity SolutionsAuto Customer Service RepresentativeAlacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our...
-
Auto Customer Service Representative
3 weeks ago
Conyers, Georgia, United States Alacrity Solutions Full timeAlacrity SolutionsAuto Customer Service RepresentativeAlacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our...
-
Auto Customer Service Representative
1 week ago
Conyers, United States Alacrity Solutions Full timeAlacrity Solutions Auto Customer Service Representative Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our...
-
Auto Customer Service Representative
2 weeks ago
Conyers, United States Alacrity Solutions Full timeJob DescriptionJob DescriptionAlacrity SolutionsAuto Customer Service RepresentativeAlacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims...
-
Auto Customer Service Representative
3 weeks ago
Conyers, United States Alacrity Solutions Full timeJob DescriptionJob DescriptionAlacrity SolutionsAuto Customer Service RepresentativeAlacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims...
-
Customer Service Representative
5 days ago
Conyers, United States Kinsmith Finance Full time**CSRs** are responsible for the successful management of customer relationships that lead to meeting monthly office performance goals.**Essential responsibilities include**: - Superior Customer Service and Relationship Building - Contacting & developing solutions with customers - Accurately maintaining customer records - Marketing & Solicitation - General...
