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QA Analyst

2 months ago

St Louis, United States Delta Dental of Missouri Full time
TITLE: QA Analyst

JOB CODE: EI0715

GRADE LEVEL: 27

FLSA JOB STATUS: Exempt

DEPARTMENT: Project Management

REPORTS TO: Software QA Supervisor

DATE WRITTEN: October 2019

General Description

This person performs and develops system testing pertaining to Project Services Quality Assurance across Enterprise Strategic Initiatives and Software Development Lifecycle (SDLC) projects or predefined standard work (including application management operational support, as needed). Software Quality Assurance (SQA) is a process of managing for Quality to ensure that the developed software or application meets and complies with the well-defined, mutually agreed upon requirements and/or standard quality specifications.

This person will identify, analyze and document defects found in software application functions, system outputs, screens and content due to questionable system functionality and errors or inconsistencies, and manage defects throughout the testing effort. This person will develop and utilize manual and automated test scripts using manual documentation methods and testing tools. This person will interface with and respond to inquiries from multiple functional areas and across multiple systems (Enterprise System, eCommerce, web, GRS, CMS, CRM, telephony/IVR, etc.).

Other job duties will be to assist in establishing SQA testing standard processes and procedures that individually or collectively influence the overall quality of the end product and experience, which includes yet is not limited to QC, which is testing the code based on requirement-based test cases/design/scenarios and finding bugs to timely deliver a quality product.

Responsibilities

• Develop Test Plans, Test Cases/Scripts, Test Data and Traceability.

• Manage defects throughout the QA testing effort.

• Perform QA by execution of manual and automated test scripts.

• Support UAT process by validating reported defects.

• Support automation of testing efforts with ongoing assistance in establishing and enhancing these capabilities for improved automation and performance.

• Work collaboratively with various business divisions and technical resources.

• Support high-performance teams through own actions.

• Provide accurate, well-written documentation such as defects templates, meeting minutes, status reports, user guides, etc.

• Support training of QA team members and business users on new functionality through live and recorded demonstrations.

• Support testing coordination with third parties when applicable.

• Perform predefined standard work, as assigned, to provide application management (ex. GRS) operational support and coordinate across departments:

o Troubleshoot reported system issues and open work order ticket as needed.

o Provide user training and support for related applications.

• Perform other special assignments and related projects, as requested.

Education, Skills, Personal Attributes, and Experience Required

• Candidate will have obtained bachelor’s degree in Computer Science, Information Technology, Mathematics, Engineering, or the equivalent combination of education and experience.

• Preferred candidate would have minimum of 3-5 years of previous experience with software testing in a technical environment as SQA tester, business analyst, or other technical writer role working between technical and non-technical teams.

• Preferred candidate would have Lean Six Sigma Green Belt certification with 1-3 years of experience operating as a Green Belt and demonstrated ability to apply the principles, practices, and techniques.

• Background in application design concepts associated with application development.

• Proficient in execution of test plans.

• Preferred candidate would be proficient with Team Foundation Server (TFS), or similar platform, and have in depth knowledge of various testing tools.

• Proficiency in Microsoft Office suite with advanced skills in Word, Excel, PowerPoint and Visio.

• Candidate must have strong analytical skills, problem solving skills, and the ability to articulate technical concepts clearly and relate these to customer requirements.

• Ability to make timely and sound decisions. Proactively anticipate problems and provide solutions/suggest alternatives as needed.

• Self-motivated and accountable with high attention to detail.

• Ability to work independently as well as part of a collaborative team.

• Manage competing priorities and multiple projects in a timely manner in a complex and changing environment.

• Excellent interpersonal, verbal and written communication skills as well as demonstrated presentation skills.

• Ability to work effectively across organizational and geographical boundaries.

• Willingness to share skills, knowledge, and expertise.

• Demonstrates a positive attitude and acts as a positive role model.

• Other desirable proficiencies include working in a customer service environment and experience in the medical or dental claims processing industries.

• Proven subscription to the company’s core values of integrity, trust and respect, innovation, stewardship, excellence, and celebration.

Work Conditions

General office working conditions which may require sitting for extended periods of time

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities require the ability to focus distant and near objects clearly. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is frequently required to use hands and arms to handle, feel and reach as well as operate a personal computer.