Staff Customer Engineer

2 weeks ago

New York, New York, United States Collibra Full time
Joining Collibra's Customer Engineering team

*This is a hybrid role reporting into the NYC office twice a week*

We're shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Responsible for both net-new and expansion opportunities in existing accounts. Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. As a Customer Engineer at Collibra, you will be responsible for the technical relationship with the customer throughout the entire customer journey both pre- and post-sale. You will fill an essential and highly respected role in the sales organization at Collibra.

Staff Customer Engineers at Collibra are responsible for
  • Mapping solutions to value across large and dynamic organizations, bridging both business and technical requirements.
  • Participating in discovery and driving qualification of new opportunities and expansion customers
  • Preparing and conducting product demonstrations, highlighting how Collibra's Platform can support our Enterprise customer's needs.
  • Advising and supporting customers' technical stakeholders to accelerate Collibra adoption and value realization, i.e. be the primary point of contact for technical and product related queries
  • Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values.
  • Preparing and providing input for functional and technical sections of RFPs/RFQs.
  • Supporting sales and marketing activities, webcasts, field enablement, and asset creation.
  • Provide advice and feedback to product management and engineering to enhance our offerings.
You have
  • 6 + years in a Sales or Customer Engineering or Sales Consulting role.
  • Experience in Sales or Customer engineering in Enterprise land and expand motions.
  • Broad knowledge of data governance, data catalog, data quality, and data privacy platforms required. Experience should include a broad range of disciplines including value-based selling, cost-benefit analysis and ROI analysis, process and project management.
  • Broad experience as a Data Management practitioner in the areas of cataloging, integration, data quality, data and/or enterprise architecture, have setup and/or participated in governance boards.
  • Experience in regulatory compliance and or (financial/IT) audit.
  • Experience with the leading PaaS providers, Data Lakes, Databases, and Integration platforms - experience in the data space is required.
  • A bachelor's degree or equivalent work experience is required.
  • This position is not eligible for visa sponsorship.
You are
  • An effective communicator
  • A sales- and customer- focused self-starter with enthusiasm, flexibility, and motivation.
  • A trusted advisor for C-level executives and C-1 level executives
  • A proven collaborator and liaison with all levels and departments within an organization and experience and success in a partner-heavy environment.
  • Confident in dispensing knowledge to a highly skilled and experienced audience.
  • Able to demonstrate a thorough understanding of business needs and revenue potential for accounts in the region.
  • Excited for continuous learning and development, with an aptitude for grasping technical concepts.[and link these technical concepts to business benefits]
  • Willing to travel up to 30% within the region.
  • Willing to report to the office two times a week with Thursday being your core day
Measures of success
  • Within your first month, you will become familiar with Collibra and the institutional knowledge of process.
  • Within your second month, you should be able to host discovery calls, and basic demonstrations and present the solution and its value.
  • Within your third month, you will become a voice for Collibra having proven proficiency in the software to start educating the customer on features, roadmap, and process of customer-cycle.
  • Operational excellence in completing administrative tasks in support of sales tasks.

#LI_RM

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra's benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we're proud to be an equal opportunity employer - which ties directly to our core value, "open, direct, and kind." We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

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