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Full - Time Leasing Consultant

1 month ago

Charlottesville, United States University Partners Full time

JOB PURPOSE:

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community's most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.

PRIMARY DUTIES & RESPONSIBILITIES:

Will always include those specifically assigned by the immediate supervisor.

  • Provide excellent service to all residents, prospects, and visitors to the community.
  • Effectively lease apartments in accordance with occupancy goals.
  • Follow Fair Housing Standards in all dealings with prospects and residents.
  • Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
  • Conduct the application review for each lease including credit and income verifications and background checks.
  • Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
  • Ensure the condition of leased apartments prior to move-in, including a final inspection.
  • Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
  • Complete all tasks necessary to successfully operate the leasing office.
Specific Responsibilities:

Daily/Weekly:
  • Daily Opening and Closing Procedures: Perform a daily "marketing" inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.
  • Answer all phone calls, emails, and voicemails that come in throughout the day.
  • Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
  • Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
  • Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
  • Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
  • Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
  • Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
  • Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
  • Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
  • Renewals: complete renewal effort tasks as necessary.
Monthly/On-Going:
  • Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
  • Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
  • Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
  • Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
TURN:
  • Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
  • Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
  • Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
  • Enter gate codes, distribute parking decals.
  • Obtain utility hook-up verification from resident (or no mail key).
  • Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
  • Confirm Resident Contact Information & Demographics in Entrata
QUALIFICATIONS:
  • Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
  • Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
  • Excellent customer service, sales, and negotiation skills.
  • Good communication and listening skills.
  • Able to speak effectively before groups of customers or employees of organization.
  • Able to read and understand lease documents.
  • Able to be an effective team player and interact well with others.
  • Organized and detail oriented.
  • Patient, even-tempered and works well under pressure.
  • Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
  • Able to write routine reports and correspondence.
  • Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
  • Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Effective time management skills.
  • Able to maintain confidentiality.
  • Able to follow directions from a supervisor.
  • Able to understand and follow posted work rules and procedures.
  • Able to accept constructive criticism.
  • Able to work weekends or overtime as job requires.
EDUCATION AND EXPERIENCE REQUIREMENTS:
  • Bachelor's Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
  • Knowledgeable in Microsoft Word and Excel.
  • Knowledge in Entrata preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
  • None


JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).

Cooperation, Influence, Teamwork & Business Relationships - 25%

• Collaboration & Teamwork - 20%

• Cooperation - 20%

• Customer Service - 20%

• Influence - 20%

• Internal/External Relationships - 20%

Decision Making/Initiative - 25%

• Analytical & Problem Solving - 16.67%

• Decisive - 16.67%

• Practical Judgment - 16.67%

• Action-Oriented - 16.67%

• Confidence & Risk Taking - 16.67%

• Effort & Self Development - 16.67%

Job Knowledge and/or Job Specific Skills - 25%

• Job Knowledge - 16.67%

• Multi-Tasking - 16.67%

• Reporting - 16.67%

• Work Quality- 16.67%

• Work Quantity - 16.67%

• Creativity & Productivity - 16.67%

Professional/Technical/Communication Skills - 25%

• Ethics & Values - 14.29%

• Integrity - 14.29%

• Perseverance& Determination - 14.29%

• Reliability & Punctuality - 14.29%

• Time Management - 14.29%

• Approachability & Composure - 14.29%

• Verbal & Written Communication - 14.29%

WORKING ENVIRONMENT AND PHYSICAL DEMANDS:

Check (•) one or more of the following that best describes the environment and types of exposures of the job:

X Office environment X Outdoors environment

_ Mechanical facility X Changing weather conditions

_ Toxic or caustic chemicals _ Odors or fumes

_ Electrical current _ Loud machine/Equipment noise

_Above ground level _ Confining spaces

Physical Demands:

Over 2/3 Time

Between 1/3 and 2/3

Under 1/3

Walking

X

Sitting

X

Standing

X

Climb or balance

X

Lifting under 10 lbs.

X

Lifting over 10 lbs.

X

Reach with hands & arms

X

Stoop, kneel, crouch or crawl

X

Talk or hear X

Travel Outside the area

X

SUPERVISORY RESPONSIBILITY:

Does this job have supervisory responsibilities? No

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