Busperson / Busser

Job Details

Job Location
Sea Trail Golf - Sunset Beach, NC

Position Type
Part Time

Job Category
Restaurant - Food Service

Description

East Coast Golf Management, Inc. (ECG), is hiring a part-time Busperson/Busser at Sea Trail Golf Resort in Sunset Beach, NC

We offer membership of our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our sister hotels and resorts
• Access to discounted stays at partner resorts and hotels
• Discounts on other travel-related expenses like airfare, car rental and more.

Employees of ECG also enjoy the benefits of:

• Complimentary employee meal during your shift (certain restrictions may apply).
• 20% discount on F&B excluding alcohol, tobacco, and food specials.
• Cost +10% off all Golf Shop merchandise excluding sale items.
• Complimentary Golf
  • Booking window after 2pm the day before requested tee time
  • Must be approved by the Head Golf Professional
  • Up to three complimentary guests

POSITION SUMMARY

A Busperson is responsible for the cleanliness, organization and table-turn of the restaurant, ensuring tables are promptly cleared and reset, and assisting the waitstaff in delivering outstanding service. A strong work ethic, attention to detail, and a passion for delivering top-notch customer service are crucial to this role.

ESSENTIAL FUNCTIONS

• Clear tables of dishes, utensils and trash. Wipe down tables and seating and reset efficiently and promptly.
• Assist waitstaff by promptly refilling water glasses, coffee if offered, replacing used utensils and clearing plates between courses, obtaining condiments and providing assistance as needed.
• Respond promptly and courteously to guest requests, ensuring their needs are met to enhance their overall dining experience.
• Maintain a clean and well-stocked supply of utensils, napkins, condiments, and other necessary items.
• Collaborate closely with the kitchen and waitstaff to ensure efficient communication and coordination between front-of-house and back-of-house operations.
• Monitor and maintain cleanliness of restrooms, conducting checks, cleaning as needed and regularly restocking supplies.
• Assist with general cleaning duties, including sweeping, mopping, vacuuming, and dusting.
• Adhere to all safety and sanitation regulations to ensure a safe working environment for both staff and guests.
• Provide support to other team members as needed to ensure smooth restaurant operations during busy periods or special events.

Busperson/Busser Duties and Responsibilities

A Busperson/Busser works primarily in the dining area of a restaurant or eatery. They move back and forth between these areas attending to diners and assisting waitstaff with their duties. A Busser's duties and responsibilities include:

• Removing used plates, glasses, cutlery and napkins from tables after diners are done eating
• Wiping up water spills, food stains and dirt from tables
• Replacing cutlery and glassware in anticipation of new diners
• Resetting table to proper starting point
• Refilling drinking glasses with water
• Handling cleaning of the dining area at the close of day
• Assistbar and dining staff in therestocking of glassware, silverware, etc.
• Keeping floors clear of grass, debris, paper, etc.

Qualifications

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials

• High school diploma or equivalent is preferred.

Experience

• Prior experience as a busperson or in a similar role within the hospitality industry is preferred, but not required.
• Strong attention to detail and the ability to work efficiently in a fast-paced environment.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Ability to work collaboratively as part of a team and communicate effectively with colleagues and guests.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as required by the business needs.
• Physical stamina and the ability to stand, walk, and lift heavy items throughout the shift.
• Knowledge of safety and sanitation practices in a restaurant setting.

ECGM's Core Competencies

Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer-Oriented: Ability to take care of the customers' needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one's conduct.
Safety Awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.

Knowledge & Skills

Active listening: Ability to actively attend to, convey, and understand the comments and questions of others.
Autonomy: Ability to work independently with minimal supervision.
Energy: Ability to work at a sustained pace and produce quality work.
Friendliness: Ability to exhibit a cheerful demeanor toward others.
Judgment: The ability to formulate a sound decision using the available information.
Oral Communication: Ability to communicate effectively with others using the spoken word.
Organization: Possessing the trait of being organized or following a systematic method of performing a task.
Problem-Solving: Ability to find a solution for or to deal proactively with work-related problems.
Reliability: The trait of being dependable and trustworthy.

Other Requirements

Must be able to multitask and prioritize in a fast-paced environment.

PHYSICAL REQUIREMENTS

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Lift/Carry

Stand

C

Walk

F

Sit

O

Handling / Fingering

C

Reach Outward

C

Reach Above Shoulder

F

Climb

O

Crawl

O

Squat or Kneel

F

Bend

F

10 lbs. or less

F

11-20 lbs.

F

21-50 lbs.

O

51-100 lbs

O

Over 100 lbs

N

Push/Pull

12 lbs or less

O

13-25 lbs

O

26-40 lbs

O

41-100 lbs

O

WORK ENVIRONMENT

The Busser is a demanding environment with multiple interruptions. The position requires standing for extended periods.

The Busser works in all properties owned by Sea Trail Golf Resort. Job duties may require daily travel between locations on the property.

During busy events, they are under pressure to perform quickly and efficiently. Hours may include late evenings, weekends, and holidays.

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