Lead IT Application Analyst

6 days ago

Wilmington, United States Duke Energy Full time
More than a career - a chance to make a difference in people's lives.

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Job Summary:

This position is for a Lead Application Analyst working on the PI Delivery & Support Team. The PI Delivery & Support Team creates, implements and supports IT application enhancements, integrations and new data products for the Aveva PI vendor software suite and tools used across the Duke Energy Enterprise. The application and associated tools are used to collect, store, find, deliver, analyze, and visualize operational data associated with Regulated Power Generating Facilities (including Wind, Solar and Nuclear), Transmission and Distribution Assets, and Smart Grid devices.

The real-time and historical data is used to support critical business operations and planning efforts for Duke Energy's operations. The team is responsible for the application health which is spread across approximately 350 servers, over 900 interfaces, and over 8 million data tags.

Responsibilities:
  • Provide day-to-day production support for applications, infrastructure, and end user client tools (ex. Datalink, ProcessBook, and PI Vision).
  • Provide performance optimization and system health monitoring in support of compliance with overall health and availability targets for production systems.
  • Provide installation, configuration, and monitoring support for the PI system servers, the application operating systems, interfaces, and client tools on end user workstations.
  • Create, monitor, and provide maintenance for PI system tags.
  • Provide monitoring and maintenance support for system security, deployment of patches, file backups, system restoration, and password management.
  • Perform root cause analysis along with recommending and implementing preventive techniques as required.
  • Develop and maintain effective application technical support documentation including procedures.
  • Support the evaluation of operating system upgrades and changes to support tools, including support testing.
  • Work directly with vendors and IT entities to troubleshoot and resolve issues. Ensure issues are properly documented, classified and escalated as appropriate.
  • Support the analysis of business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflows, including routing and approvals.
  • Participate on project teams to deliver new functionality and to support corporate initiatives.
  • Lead discussions, collaborate and interact with Enterprise Architects, IT Operations, Telecom, and various other business units.
  • Comply with all applicable IT processes and procedures.
  • Champion adherence to human performance practices.
  • Champion adherence to change management processes.
  • Ensure adherence to Service Level Agreement commitments.
  • Interact and provide support for end users including training.
  • Provide periodic 24x7 on-call rotation support.
Basic/Required Qualifications:
  • Bachelor's degree in Computer Science, or Other Related discipline
  • Minimum 7 years of Required Related Experience
  • In lieu of Bachelor's degree(s) AND 7 year(s) related work experience listed above, High School/GED AND 10 year(s) related work experience
Desired Qualifications:
  • Five or more years of experience with the installation, configuration, and monitoring of Aveva PI System servers, interfaces, and user tools.
  • Five or more years of experience as a system administrator of Aveva PI System.
  • Five or more years of experience with Aveva PI System tag creation, tag monitoring, and tag maintenance.
  • Five or more years of experience with performance optimization and monitoring system health for the Aveva PI System.
  • Three or more years of experience with PI Data Archive, PI Asset Framework, PI Asset Analytics, PI Event Frames, PI Vision, and PI Notifications.
  • Experience with the monitoring and maintenance of Aveva PI System security and the deployment of patches.
  • Experience with Windows system administration (2018, 2016, and 2012).
  • Experience with Active Directory Security.
  • Experience in Microsoft .NET application development.
  • Working knowledge of application development life cycles.
  • Technical knowledge of networks, firewalls, and related hardware and software.
  • Demonstrated ability to lead others in completing complex deliverables.
  • Demonstrated ability to resolve complex technical issues that require significant freedom of action and sound judgment.
  • Demonstrated ability to multi-task effectively, proven self-starter, and demonstrated ability to work with minimum supervision.
  • Demonstrated ability to work with external vendors of software packages and coordinate deliverables between internal and external teams.
  • Demonstrated ability to easily and quickly learn business processes and technical skills to ensure effective project deliverables.
  • Demonstrated knowledge of IT Solution Delivery Life-Cycle processes and the ability to apply solution delivery best practices.
  • Strong experience with documenting procedures and best practices.
  • Strong organization and customer service skills.
  • Strong oral and written communication skills.
  • Strong team player that works well with others.
  • Experience in supporting end users with the use of technology.
  • Passion for quality and excellence.
  • Ability to adapt and learn new technologies quickly.
  • Able to pass NERC background checks.
  • Able to provide periodic 24x7 on-call support.
  • Experience with Python and PowerShell Scripting.
  • Experience in our primary technical platforms (currently Microsoft .NET winforms, C#.NET, .NET webforms, .NET web services, .Net Core, Angular v6, SQLServer 2016+, Oracle v12+)
  • Experience with mobile iOS app development: Xamarin, XCode, Swift, Git.
  • Understanding of DevOps Topics, Get technology (GetHub preferred), CI Pipelines, Concourse
  • Understanding of Infrastructure as code, Tereform Enterprise, Azure and/or AWS platform, Ancible, Puppet, cloud certification preferred.
  • Log aggregation using Splunk (or other logging systems such as Elastic Search)
Working Conditions:
  • Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.


Travel Requirements
Not required

Relocation Assistance Provided (as applicable)
No

Represented/Union Position
No

Visa Sponsored Position
No

Posting Expiration Date
Tuesday, November 19, 2024
All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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