IT Field Server Operations Lead

3 weeks ago


Rome, United States Gridiron IT Full time

Gridiron IT is seeking an IT Field Server Operations Lead local to Rome, NY with an active Secret clearance.

  • As a working lead, you will oversee and manage server operations staff as well as perform activities that include monitoring, maintenance, updating, hardening, and troubleshooting VMWare Hosts, Windows and Linux/UNIX virtual servers
  • Build, operate and maintain a full suite of Enterprise Services on all customer networks including DREN and NIPRNET.
  • Ensure that all service requests are tracked to completion and customer service SLA's are met.
  • Mentor and train service operations staff to provide high quality customer service and reduce system downtime.
  • Maintain and update a library of Standard Operating Procedures.
JOB REQUIREMENTS
  • Secret security clearance or the ability to obtain a Secret Clearance required; Top Secret preferred
  • Minimum of 5 years of experience supporting VMware vSphere
  • Minimum of 5 years of experience supporting Windows and Linux/UNIX virtual machines
  • Minimum of 3 years of experience in system hardening with Defense Information Systems Agency (DISA) Security Technical Implementation Guide (STIG) compliancy
  • Minimum of 3 years of experience in implementing, managing, and troubleshooting vSphere infrastructure
  • Experience with Cisco UCS or other blade server architecture
  • Professional-level VMware certification required.
  • Bachelor's Degree in an IT related field preferred
  • ITIL Foundations Certified (V4 preferred).
  • COMPTIA Security+ certification required
  • Experience managing server operations for large organizations with high availability and quick response requirements.
  • Experience with ITIL-based service delivery
  • Outstanding organization and communication skills
  • Experience responding to cybersecurity incidents
Skills and abilities:
  • Highly motivated, self-starter and team player with a high energy level and willingness to aggressively take on responsibility
  • Demonstrated ability to approach job responsibilities with a focus on process improvement
  • Excellent computer knowledge and experience
  • Able to work and effectively communicate with all levels of management
  • Strong verbal and writing skills
  • Unconditional integrity and commitment to achieving goals


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