Airport Communications Supervisor

Salary : $2,468.80 - $2,818.40 Biweekly
Location : 7800 Airport Blvd.
Job Type: Full Time
Job Number: 36493
Department: Houston Airport System
Opening Date: 03/05/2025
Closing Date: 3/12/2025 11:59 PM Central

POSITION OVERVIEW

Applications will be accepted from: ALL PERSONS INTERESTED
Division/ Section: William P. Hobby / Airport Communications Center
Workdays & Hours: Shift work, could include a Rotating Schedule *** weekends and holidays ***(*Subject to change)

PURPOSE OF DIVISION
The Operations Division is responsible for the Airport Operations Centers (AOC), Airside and Landside operations, Security, Airport badging offices, Safety, and Emergency Management at George Bush Intercontinental and William P. Hobby Airport. The team works around the clock ensuring a safe, secure, and efficient customer experience from the roadway to the runway. The Operations Division is also the liaison to key stakeholders such as the Transportation Security Administration (TSA), Houston Fire Department (HFD), Houston Police Department (HPD), Federal Aviation Administration (FAA) and other agencies ensuring the highest level of safety and security for our customers.

PURPOSE OF THE POSITION

The Airport Communications Supervisor maintains a safe airport environment by supervising the daily operations of communications center personnel, identifying, and anticipating customer concerns and airport operations or security issues; makes recommendations for policies, procedures, and systems; supervises communications relating to operations, emergency, and security activities.

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.

The responsibilities of this position include, but are not limited to:

• Coordinate information flow during emergency situations to appropriate personnel.
• Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures.
• Prepare work schedules to ensure that sufficient shift employees are available for workload demands. Monitors and documents attendance of employees.
• Review office operations to identify technical and operation training needs. Provides training for employees on the operation of communications equipment and airport operating procedures.
• Provide guidance, training and support to employees and resolves grievances. Counsels' employees regarding performance and handles related disciplinary actions.
• Handle complaints or inquiries from the public, airport tenants and other City departments relative to communications activities.
• Inspect and test working conditions of communications equipment. Ensure communications equipment is operational and prepares documentation to repair, upgrade, or replace communications when required.
• May handle complex communications calls.

WORKING CONDITIONS:
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
An Associate's degree in Social Science, General Studies, Business Administration or a closely related field is required.
EXPERIENCE REQUIREMENTS

Three years of experience as aTelecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required.
Directly related paraprofessional or professional experience in communication operations, airport operations, airport security, or airport safety above the required years of experience may be substituted for the above education requirement on a year-for-year basis.

PREFERENCES

PREFERENCE
Preference will be given to applicants with:

• Experience and considerable knowledge of FAA, DHS, CBP, and TSA rules and regulations involved in the monitoring of airport and air carrier operations and security activities.
• The ability to communicate diplomatically and effectively, often in tense situations, with all levels of internal and external customers.
• Personal Computer experience with Windows and Microsoft Office Suite.
• Knowledge in the area of law enforcement, security, military, airport operations, emergency communications, telecommunications, dispatcher, call center, or related work.
• A certification in emergency communications & response, 911 dispatch certificates a plus.
• Prior supervisory experience in law enforcement, security, military, airport operations, emergency communications or related work is preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualification necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6**

GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.
SAFETY IMPACT POSITION - Yes

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test
PAY GRADE 23SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call (281-233-1842).

If you need login assistance or technical support call 855-524-5627.
If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1)
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html
01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

Are you a Houston Airport System employee?

• Yes
• No

03

What is the highest level of education you obtained?

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

04

What was your degree concentration?

• Airway Science
• Criminal Justice
• Law Enforcement
• Public Administration
• Aviation Management
• Business Administration
• Emergency Management
• Other
• No Degree

05

How many years of verifiable experience as a Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment do you have?

• Less than 3 years
• 3 years less than 5 years
• 5 years less than 7 years
• 7 years or more
• No Experience

06

Are you willing to work holidays, weekends, shift work, including rotations?

• Yes
• No

07

Work Setting experience (please only check all that you have verifiable experience with).

• FAR 139
• TSA 1542
• CBP (Customs and Border Protection)
• DHS (Department of Homeland Security)
• Other
• None

08

Work Setting experience (please only check all that you have verifiable experience with).

• Completing monthly supervisory reports
• Creating emergency management evacuation plans
• Operational standards as defined by Federal rules/regulations
• Handling external and internal customer complaints with problem resolution
• The ability to monitor CCTV and access control experience
• The ability to monitor multiple screens
• Other
• No Experience

09

Do you have a "verifiable" dispatch certification?

• Dispatcher Certification
• 911 Basic Telecommunicator Certification
• Emergency Dispatch Certification
• Other
• I do not have a certification

10

What industries have you worked for (please only check all that you have verifiable experience with).

• State
• Aviation
• Federal
• Fire & Emergency
• Other
• None

11

What industry certifications or courses have you "verifiable" completed. (please only check all that you have verifiable experience with)

• NIMS IS-100
• NIMS IS-200
• TCLEOSE Certification
• A.A.A.E. ACE Certification
• Other
• I have not completed any certifications and/or courses

12

Please indicate your level of proficiency in Microsoft Office Suite.

• BEGINNER: Perform daily word processing tasks, enter and correct data, modify a workbook, format a Worksheet, creates a new e-mail message, checking e-mail.
• INTERMEDIATE: Basic formatting and create a variety of templates, merges; manage table data, sort and filter merges, reply, forward, print and delete an e-mail message
• ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel, delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.
• EXPERT: Produce table of contents, footnotes, endnotes, bookmarks, manage Macro commands, and create MS Excel applications, managing calendars.
• No Experience

13

Please provide an example of a standard incident you have handled that escalated into an emergency situation. What was your response and the resolution? (An emergency incident that required independent critical thinking to resolve the problem). (see resume is not acceptable, if no experience please insert N/A)
14

Briefly describe your experience as a Senior Telecommunicator in a major airport terminal or in a related major facility handling a variety of communication activities? (see resume is not acceptable, if no experience insert N/A)
15

Briefly describe your experience in a related major facility handling a variety of communications equipment? (see resume is not acceptable, if no experience insert N/A)
Required Question

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