Technical Operations Specialist

7 days ago

Sunrise, United States SR Technologies Full time

SR Technologies (SRT), a BlueHalo Company is expanding and we're looking for a Technical Operations Specialist to join our team We’re headquartered in Sunrise, FL where we provide highly competitive satellite, Wi-Fi, Bluetooth, and cellular technologies and services to our government, law enforcement, and commercial customers. Our products provide customers with unique advantages over their adversaries. SRT, a BlueHalo Company is continually innovating to preserve these advantages.

As a Technical Operations Specialist you will work to ensure the highest quality of customer support. We need you to provide local or remote training, in-the-field product operational expertise, multi-disciplined technical diagnostic capabilities and have a clear understanding of customer requirements and objectives. You will be our expert for system training, conducting equipment demonstrations and integrating with ground, maritime and airborne platforms, as well as conducting diagnosis and field repair. In return you will have the ability to advance on cutting edge technologies to include Wi-Fi, Satellite and Bluetooth protocols.

Primary Responsibilities Include:

  • Conduct local and/or remote system training on our products.
  • Maintain & Update training curriculum as new products and capabilities are developed.
  • Undertake all customer support tasks at facilities and field locations both within and outside of the United States.
  • Efficiently plan and conduct thorough documentation of all on/off-site activities.
  • Ensure that the work progress accurately follows the planned agenda.
  • Perform troubleshooting and strive to resolve issues.
  • Conduct environmental characterization to ensure optimal performance of equipment.
  • Partner with colleagues and communicate important information.
  • Assess customer needs, provide consultation, and offer recommendations.
  • Establish rapport and build trusting relations with our customers
Required Qualifications:
  • Bachelor's Degree (BA) from four-year college or university, with 8+ years related experience and/or training, or 10 years of related military experience.
  • Must have the ability to obtain and maintain a Department of Defense Top Secret clearance. Existing clearances are highly preferred.
  • Prior Military (SI/EW/Cyber) experience.
  • Must have ability to attain an FAA 3rd Class Medical Certification.
  • Expert level experience with Satellite, Wi-Fi and Bluetooth communications equipment.
  • Must have previous experience as a Project Lead and Coordinator.
  • Must have an advanced understanding of RF Theory and Propagation Modeling.
  • Experience as a field technician.
  • Excellent verbal and written communication skills.
  • Must be able to demonstrate an advanced skill level in electronics and computers to include: Virtual Machine use and configuration, Networking, Linux Operating Systems and Security.
  • Expert level experience with advanced mapping software suites.
  • Must possess an advanced level of understanding of telemetry systems and system management.
  • Must possess advanced knowledge on aircraft and vehicle integrations.
  • Must demonstrate the ability to create, setup and sustain wired and wireless networks.
  • Must have ability to productively react to unforeseen or uncontrolled circumstances.
  • Must have ability to work variable, non-standard shift hours in high pressure environments.
  • Must be capable of conducting physical activities outdoors in sometimes strenuous (hot/humid) environments.
  • Willingness to travel up to 65% of the time both nationally and internationally to include regions engaged in armed conflicts.

About SRT, a BlueHalo Company:

SRT, a BlueHalo Company is a full-service research and product development company, and a system integrator. SRT, a BlueHalo Company delivers highly competitive proprietary Wi-Fi based communication tools, disruptive products, integration, and technical support services for our quickly expanding customer base; the US Government (DoD), Federal, State, and Local Law Enforcement.

SRT, a BlueHalo Company is headquartered in Sunrise, Florida just minutes from Fort Lauderdale and a short drive to Miami. We offer a fun, rewarding, challenging, and innovative work environment. We are on the leading edge of satellite and wireless communication technology and we want YOU to be a part of it.

Affirmative Action/EEOC Statement:

SR Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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