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Dispatcher

2 months ago

Garland, United States Fix-It 247 Full time

Our Team

On Time Experts HVAC and Plumbing, based in Garland and servicing the DFW, is looking for experienced Dispatchers to join our team. We are looking for a tech who wants work-life balance and loves customers as much as we do. We are also looking for someone motivated, hardworking, dependable, and wants to have some fun If you are looking for more out of life...On Time Experts will get you there

The Opportunity

Our Dispatchers enable our field technicians to do what they do best – take care of our customers. Dispatchers serve as intermediaries between technicians and customers, often relaying messages from one to the other. This role is responsible for dispatching technicians to customers' homes, updating our customers on scheduling changes, and ensuring that urgent customer needs are handled efficiently.

Our tight-knit team is more than just top-notch home services - at On Time Experts, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you

Compensation & Benefits

  • $20/hour starting pay plus monthly bonus up to $1,000 a month
  • Health (with a fully company-paid option), dental, vision, and life insurance
  • 40 hours of Sick time
  • 6 Paid Holidays + 1 Floating Holiday in your birthday month

Responsibilities

  • Dispatch technicians to urgent customer needs
  • Work alongside managers to coordinate jobs across multiple technicians
  • Update customers on timing changes and rescheduling as needed
  • Answer and schedule incoming service calls
  • Ensure timecards are completed correctly throughout each day
  • Complete/schedule return service calls as needed
  • Conduct conversations professionally and courteously with employees, technicians, management, and customers
  • Check weather reports and traffic daily to prepare the schedule, technicians, and office staff for high-volume days.

Preferred Qualifications

  • Previous dispatching experience desired, service dispatching experience strongly preferred
  • History of demonstrating attention to detail
  • Strong phone contact handling and active listening skills
  • Customer orientation and ability to adapt/respond to various personality types
  • Willing to show up with a great attitude every day
  • Friendly and welcoming phone presence

Requirements

  • High school diploma or equivalent
  • Able to reliably commute to our office
  • Willing to undergo background and drug tests by state and federal law

Location 2914 National Ct. Garland TX 75041.

*This is an on-site, in-office position

EEO Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law."

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