Financial Assistance Associate

3 weeks ago

New York, United States Hospital for Special Surgery Full time
Overview

How you move is why we’re here. ®Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

 the abundant opportunities for growth and success.

If this describes you then let’s talk

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Patient Financial Experience Associate

Financial Assistance/ Insurance Advisory

Full-Time

Responsibilities (including but not limited to)

Financial Assistance

  • Evaluate prospective and current patients of HSS in regards to their eligibility for Financial Assistance in compliance with state, federal, and institutional policies governing Financial Assistance and Charity Care
  • Advise applicants on Financial Assistance/ Charity Care application process, hospital policies and procedures
  • Assist patients with resolving problems including serving as their liaison to other Hospital offices
  • Assesses uninsured patients and related resources to maximize reimbursement to the hospital
  • Case reassessment based on patient appeals/revised data to determine any impact on patients eligibility
  • Track and maintain patient records

Insurance Advisory 

  • Field phone calls from current and prospective patients regarding insurance questions, out-of-pockets costs and other related issues
  • Verify benefits via insurance companies’ on-line verification tools and phone
  • Respond to emails as necessary
  • Keep up-to-date on industry benefit plan changes and regulatory changes
  • Provide cost estimates for out-of-network patients
  • Assist manager with benefits investigation for calls originating in administration
Qualifications

Education – Bachelor’s Degree Preferred

Required Knowledge, Skills & Abilities- Excellent communication and interpersonal skills. Ability to interpret and apply laws, policies and procedures. Familiarity with automated financial aid systems and Microsoft Office programs specifically Microsoft Excel, Word, and PowerPoint.

Experience

  • At least 5 years in healthcare or Bachelor’s Degree required
  • Customer service experience required; health plan or health care facility preferred
  • Experience with and understanding of health plan benefits
  • Ability to effectively communicate both verbally and in writing
  • Detail oriented with a keen ability to multi-task
  • Knowledge of hospital operations and patient accounting
  • Detail oriented with a keen ability to multi-task
  • Multilingual is a plus 
Other Requirements #LI-NR1 Pay Range - Minimum USD $29.00/Yr. Pay Range - Maximum USD $33.51/Yr.

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