Housekeeping Associate

2 weeks ago

San Diego, California, United States RAR Hospitality Full time
Hilton Garden Inn/Homewood Suites San Diego/Del Mar

HOUSEKEEPING ASSOCIATE POSITION DESCRIPTION

POSITION SUMMARY

As a Housekeeping Associate at Hilton Garden Inn & Homewood Suites, located at 3939 Ocean Bluff Ave, San Diego, CA 92130, you will be responsible for thoroughly cleaning, organizing, and sanitizing assigned guest rooms each day, ensuring they meet brand standards and provide a welcoming experience for our guests. Additionally, you will maintain hallways, service landings, vending areas, linen closets, and other assigned spaces to uphold cleanliness, organization, and exceptional hospitality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Housekeeping Associate will receive training and gain experience across various areas of the Housekeeping department, including room attendant, laundry services, public spaces, and houseperson duties. Management may assign or adjust responsibilities as needed, which may include working at either the Hilton Garden Inn or Homewood Suites and covering different sections or multiple roles within a single shift.

The following outlines the essential duties of this role but does not limit additional tasks that may be assigned. To successfully perform this job, the individual must be able to fulfill essential duties satisfactorily, with or without reasonable accommodation.

Rooms/Suites/Public Spaces
  • Follows brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, as well as cleaning bathrooms and kitchens.
  • Empties all trash containers and replace with fresh liners.
  • Restocks usable items in guest rooms, suites or public restrooms (i.e., soap, towels, etc.).
  • Ensures removal and appropriate disposition of guest room trays, dinner, glass and silverware.
  • Cleans and vacuums exterior entry and hallways.
  • Keeps linen closets and supply areas clean and organized.
  • Ensures guest laundry and dry-cleaning orders are attended to promptly.
  • Notifies supervisor/manager promptly of any special guestroom, suite or facility issues including reporting of any maintenance needs.
  • Promptly handles guest complaints or requests and refers to leadership for additional support.
  • Ensures that all rooms or suites are secured upon exiting.
Laundry
  • Sorts soiled linen by product type.
  • Ensures the washing of linen to standard before placing into inventory.
  • Organizes linen in such a way that it is sorted by type, loaded on carts and put up neatly on the linen storage racks.
  • Formulates washing formula for stained loads and all other laundry products processed through the laundry area including food and beverage items.
  • Communicates any maintenance and upkeep issues to leadership or Engineering.
  • Suggests methods for increasing laundry efficiency.
  • Handles chemicals and equipment as trained and according to SDS guidelines.
Houseperson
  • Collects soiled linen for laundering from housekeeping carts.
  • Maintains housekeeping carts and stocks supplies.
  • Strips soiled linen from beds as needed to assist Housekeepers.
  • Removes trash collected from rooms or suites.
  • Transports clean linen to the housekeeping storage rooms on the floors and refills the PAR stock of linen on each floor.
  • Removes soiled linen and trash form the pool side and other service areas and takes to appropriate locations in the prescribed manner.
All Roles
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience.
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
  • Be in proper uniform, name badge and follow appearance guidelines.
  • Follows proper key control procedure for issued keys.
  • Remains aware of any and all potential security problems and reports them to supervisor/manager.
  • Reports any suspicious or unusual situations encountered while performing duties to supervisor/manager.
REQUIRED SKILLS AND ABILITIES
  • Strong communication, interpersonal skills and a positive attitude.
  • Able to work well independently and as part of a team.
  • Strong attention to detail with a commitment to exceptional guest service.
  • Adhere to the policies and procedures of the company.
  • Be knowledgeable about your property's layout, facilities and services so that you can answer questions from guests.
  • Knows emergency procedures, safety precautions and safest work habits.
  • Able to clearly communicate to Associates, guests, vendors, Corporate Executives.
  • The hotel functions seven days a week, 24 hours a day. All associates must realize this and be aware that at times it may be necessary to move an associate from their preferred shift as business demands. In addition, it is understood that business and weather determine the number of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.
LANGUAGE SKILLS

Associates should have the ability to read and interpret documents such as safety rules, safety awareness information (SDS)(MIPP), procedure manuals, keep logs, record work order items and speak effectively to customers and other associates with or without accommodation.

EXPERIENCE AND/OR EDUCATION
  • Any combination of education and experience that provides the required knowledge, skill, and ability
  • Ideal candidate will have a minimum of one year hospitality experience in a Housekeeping or Janitorial role
BENEFITS
  • Health, dental, and vision insurance
  • 401(k)
  • Generous Paid time off (PTO) and 6 holidays
  • Hilton Employee discounts on hotel stays all over the world and dining
  • Career development and growth opportunities
  • Collaborative and supportive work environment
PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job with or without accommodation. Each Associate is expected to carry out all reasonable requests by management which the Associate can perform.

While performing the duties of this job, the Associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The Associate is frequently required to reach with hands and arms. The Associate is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The Associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are the responsibilities of those an associate encounters while performing the essential functions of this job.

While performing the duties of this job, the associate regularly works near moving mechanical parts, occasionally works in outside weather conditions, and is occasionally exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The associate occasionally works in high precarious places. The noise level in the work environment is usually quiet. The associate will most often work alone.

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