Complaint Handler

6 months ago


Tempe, United States MILLENNIUMSOFT Full time

Position : Complaint Handler

Location : Tempe, AZ

Duration : 6 Months Contract

Total Hours/week : 40.00

1st Shift

Job Summary

Complaint Handling

  • Accurately records and logs all complaint information from customers and Bard employees into the electronic complaint handling database.
  • Records and reports complaints to manufacturers of distributed products as stated in distribution agreements.
  • Acknowledges receipt of complaint and generates closure letters, as appropriate.
  • Assists with complaint reportability determinations (e.g., MDR, Vigilance, etc.).
  • Provides information necessary for completion of regulatory reports (e.g., MDR, Vigilance, etc.).
  • Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints and samples from the customer thru file closure.
  • Completes complaint file closure activities.
  • Continuously monitors complaints for potential trends.
  • Responsible for the secure and accurate maintenance of the complaint database.

Qualifications :

  • Minimum degree requirement Bachelor’s degree, prefer engineering/technical backgrounds.

Desired skills:

  • Clear communication skills ( the ideal candidate will communicate with doctors, sales reps and international counterparts via telephone and email)
  • Analytical skills/Critical Thinking
  • Attention to detail
  • Strong work ethic and time management
  • Would prefer a candidate with some medical experience whether job related or through education (FDA knowledge, Anatomy, etc.)

Not looking for a Quality tech / or lab tech.



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