Complaint Handler
6 months ago
Position : Complaint Handler
Location : Tempe, AZ
Duration : 6 Months Contract
Total Hours/week : 40.00
1st Shift
Job Summary
Complaint Handling
- Accurately records and logs all complaint information from customers and Bard employees into the electronic complaint handling database.
- Records and reports complaints to manufacturers of distributed products as stated in distribution agreements.
- Acknowledges receipt of complaint and generates closure letters, as appropriate.
- Assists with complaint reportability determinations (e.g., MDR, Vigilance, etc.).
- Provides information necessary for completion of regulatory reports (e.g., MDR, Vigilance, etc.).
- Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints and samples from the customer thru file closure.
- Completes complaint file closure activities.
- Continuously monitors complaints for potential trends.
- Responsible for the secure and accurate maintenance of the complaint database.
Qualifications :
- Minimum degree requirement Bachelor’s degree, prefer engineering/technical backgrounds.
Desired skills:
- Clear communication skills ( the ideal candidate will communicate with doctors, sales reps and international counterparts via telephone and email)
- Analytical skills/Critical Thinking
- Attention to detail
- Strong work ethic and time management
- Would prefer a candidate with some medical experience whether job related or through education (FDA knowledge, Anatomy, etc.)
Not looking for a Quality tech / or lab tech.
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