Senior IT Support Consultant

4 months ago

Palo Alto, United States HireIO Inc Full time

We are seeking an experienced Senior Microsoft Office 365 Engineer to join our IT team. The ideal candidate will have a deep understanding of Microsoft Office 365, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and related technologies. You will be responsible for the design, implementation, management, and support of our Office 365 environment, ensuring optimal performance, security, and user satisfaction. This is a full onsite job, requiring presence in the office 5 days a week.

Key Responsibilities:

1. Design and Implementation:

- Lead the design, planning, and implementation of Microsoft Office 365 solutions.

- Develop and maintain architecture documentation and best practices.

- Migrate existing on-premises systems to Office 365.

2. Administration and Management:

- Administer and manage Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.

- Monitor and optimize Office 365 performance and usage.

- Implement and manage Office 365 security measures, including data loss prevention, information rights management, and advanced threat protection.

3. Support and Troubleshooting:

- Provide advanced support for Office 365-related issues, resolving complex technical problems.

- Collaborate with IT support teams to ensure efficient resolution of user issues.

- Develop and maintain troubleshooting documentation and procedures.

4. User Training and Adoption:

- Develop and deliver training programs and materials to enhance user adoption of Office 365 tools.

- Conduct workshops and training sessions for end-users and IT staff.

5. Compliance and Governance:

- Ensure compliance with company policies, industry standards, and regulatory requirements.

- Implement and manage Office 365 governance policies, including data retention, eDiscovery, and compliance reporting.

6. Project Management:

- Manage Office 365-related projects, including upgrades, migrations, and new feature implementations.

- Coordinate with vendors and third-party providers as necessary.

Requirements

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Minimum of 5 years of experience with Microsoft Office 365 administration and support.

- In-depth knowledge of Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.

- Experience with Office 365 migration tools and processes.

- Strong understanding of Office 365 security and compliance features.

- Proficiency in PowerShell scripting for Office 365 administration.

- Excellent troubleshooting and problem-solving skills.

- Strong communication and interpersonal skills.

- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Enterprise Administrator Expert) are a plus.

- Language requirements: Chinese is preferred.

Preferred Skills:

- Experience with hybrid Exchange environments.

- Knowledge of Microsoft Azure Active Directory and related cloud technologies.

- Familiarity with third-party Office 365 management tools.

- Experience in managing large-scale Office 365 deployments.

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