Current jobs related to Help Desk Technician II - Dugway - S2 Technologies

  • Help Desk Specialist

    1 month ago

    Dugway, Utah, United States Advanced Technology Leaders Inc Full time

    Job Title: Help Desk TechnicianAdvanced Technology Leaders Inc is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.Key Responsibilities:Provide technical support to employees via phone, email,...

  • Help Desk Technician

    5 months ago

    Dugway, United States Advanced Technology Leaders Inc Full time

    Job Title: Help Desk Technician Essential Job Functions: Create, deploy and manage VMWare virtual desktops as well as configured customize pools for specific operational needs. Manage the PC refresh program transferring all user data remotely and installing require software applications. Configure, establish and manage local area network (LAN) connectivity...

  • Senior Help Desk Tech/Logistics

    1 month ago

    Dugway, United States Advanced Technology Leaders Inc Full time

    Job Title: Senior Help Desk Tech/Logistics Essential Job Functions: Adhere to DoDD 8140, The Defense Cyber Workforce Framework (DCWF) and DoD 8570 when filling roles to complete the duties/tasks stated below. This includes required KSAs associated with each work role as stated in the DCWF as well as the required certifications per DoD 8570. Typical DCWF...

  • Senior Help Desk Technician/Logistics Specialist

    4 weeks ago

    Dugway, Utah, United States Advanced Technology Leaders Inc Full time

    Job Title: Senior Help Desk Tech/LogisticsAdvanced Technology Leaders Inc is seeking a highly skilled Senior Help Desk Tech/Logistics professional to join our team. As a key member of our IT department, you will be responsible for providing technical support and logistics services to our clients.Key Responsibilities:Provide technical support and...

  • Senior IT Support Specialist

    1 month ago

    Dugway, Utah, United States Advanced Technology Leaders Inc Full time

    Job Title: Senior Help Desk Tech/LogisticsAdvanced Technology Leaders Inc is seeking a highly skilled and experienced Senior Help Desk Tech/Logistics professional to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and logistics services to our customers.Key Responsibilities:Provide...

  • Field Technician

    4 weeks ago

    Dugway, Utah, United States Amentum Full time

    Job DescriptionWe are seeking a highly skilled Field Technician to join our team at Amentum. As a Field Technician, you will play a critical role in supporting the Dugway Proving Ground (DPG) contract.Key Responsibilities:Blocking off areas to a test site (road guard)Escorting visitors to and from test sitesRelocating vehicles to and from test sitesSet up...

  • I & E Technician II

    3 months ago

    Dugway, United States Clean Harbors Full time

    The Electrical and Instrumentation Technician will be responsible for performing hands-on instrument checks, calibrations, and PLC Logic programming, along with diagnosing issues with control circuitry and assisting the electrical and maintenance departments with various tasks as needed. Health and Safety is our #1 priority and we live it 3-6-5! ...

  • Senior Electronic Technician

    2 weeks ago

    Dugway, Utah, United States Amentum Full time

    Job SummaryWe are seeking a highly skilled Senior Electronic Technician to join our team at Amentum. As a key member of our team, you will be responsible for setting up and operating photo test equipment and instrumentation, as well as performing maintenance and repair of electronic test equipment.Key ResponsibilitiesSet up and operate photo test equipment...

  • Senior IT Support Specialist

    4 weeks ago

    Dugway, Utah, United States Advanced Technology Leaders Inc Full time

    Job Title: Senior Help Desk Tech/LogisticsAdvanced Technology Leaders Inc is seeking a highly skilled Senior Help Desk Tech/Logistics professional to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and logistics services to our customers.Key Responsibilities:Provide technical support and...

  • Facility Operations Specialist

    4 weeks ago

    Dugway, Utah, United States Clean Harbors Full time

    Clean Harbors is a leading provider of environmental, energy, and industrial services throughout North America. We are seeking a reliable and safety-oriented individual to join our Aragonite team as a Facility Technician II. **Job Summary:** The Facility Technician II performs a variety of hands-on operations, including drum pumping/dumping, offloading...

  • Senior Electronic Technician

    4 weeks ago

    Dugway, Utah, United States Jacobs Full time

    Job SummaryWe are seeking a highly skilled Senior Electronic Technician to join our team at Jacobs. As a key member of our team, you will be responsible for the calibration, operation, maintenance, and repair of electronic test equipment/instrumentation on various control circuitry, including flow control and monitoring equipment, temperature, and monitoring...

  • Field Technician

    1 month ago

    Dugway, United States Amentum Full time

    Mission StatementWe provided field, range, testing, chemical, and biological laboratory support to the U.S. Army at the West Desert Test Center (WDTC) located at Dugway Proving Ground (DPG), UT. As a major test site for the U.S. Army Test and Evaluation Command, the WDTC is responsible for the test and evaluation of chemical and biological (CB) defense...

  • Field Technician

    2 months ago

    Dugway, United States Jacobs Full time

    Your Impact:Challenging Today. Reinventing Tomorrow.We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.At Jacobs, we challenge the status quo and redefine how to solve the world's greatest...

  • Mechanical Technician--Photographer Support

    1 month ago

    Dugway, United States Amentum Full time

    Mission StatementProvides field, range, testing, chemical, and biological laboratory support to the U.S. Army at the West Desert Test Center (WDTC) located at Dugway Proving Ground (DPG), UT. As a major test site for the U.S. Army Test and Evaluation Command, the WDTC is responsible for the test and evaluation of chemical and biological (CB) defense systems,...

  • Mechanical Technician--Photographer Support

    4 months ago

    Dugway, United States Jacobs Full time

    Your Impact:Challenging Today. Reinventing Tomorrow.We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.At Jacobs, we challenge the status quo and redefine how to solve the world's greatest...

  • Senior IT Support Specialist

    1 month ago

    Dugway, Utah, United States Advanced Technology Leaders Inc Full time

    Job SummaryWe are seeking a highly skilled Senior Help Desk Tech/Logistics professional to join our team at Advanced Technology Leaders Inc. As a key member of our IT operations team, you will be responsible for providing top-notch technical support and logistics services to our customers.Key ResponsibilitiesProvide technical support and troubleshooting...

  • Senior Electronic Technician

    1 month ago

    Dugway, United States Amentum Full time

    Mission StatementWe provide field, range, testing, chemical, and biological laboratory support to the U.S. Army at the West Desert Test Center (WDTC) located at Dugway Proving Ground (DPG), UT. As a major test site for the U.S. Army Test and Evaluation Command, the WDTC is responsible for the test and evaluation of chemical and biological (CB) defense...

  • Senior Electronic Technician

    4 months ago

    Dugway, United States Jacobs Full time

    Your Impact:Challenging Today. Reinventing Tomorrow.We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.At Jacobs, we challenge the status quo and redefine how to solve the world's greatest...

  • Senior Mechanical Technician

    3 months ago

    Dugway, United States Jacobs Full time

    Your Impact:Challenging Today. Reinventing Tomorrow.We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.At Jacobs, we challenge the status quo and redefine how to solve the world's greatest...

Help Desk Technician II

3 months ago

Dugway, United States S2 Technologies Full time

Help Desk Technician II

S2Technologies is seeking a skilled Help Desk Technician II to support the West Desert Test Center (WDTC) Data Sciences Division in meeting their mission of providing developmental and production testing of defense programs.

Job Responsibilities:

  • Log all requests for assistance and all deficiencies upon discovery, and track solutions, in the Government approved trouble ticketing system.
  • Create helpdesk tickets immediately upon request.
  • Notify users of ticket status within 2 hours of ticket creation or status change.
  • Monitor and update backlog status at least weekly.
  • Close tickets and notify customer immediately upon completion.
  • Field trouble calls, prioritize workload, and escalate problems that cannot be resolved locally to applicable Original Equipment Manufacturer (OEM).
  • Perform Tier II/III (direct user support) for WDTC DREN/SDREN core services for TNET supporting DoD customers.
  • Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes.
  • Support technologies to include operating systems, servers and software applications issues, troubleshoot, resolve and implement solutions.
  • Patch all applicable systems and ensure compliance with all DoD, Defense Information Systems Agency (DISA), Army, Army Test and Evaluation Command (ATEC) and DPG/WDTC laws, regulations and standards.
  • Ensure installations are IAW established local procedures.
  • Manage and distribute software licenses for the TNET for software installation.
  • Provide routine application patching and upgrade management for operating systems and commercial applications (i.e., Java, Microsoft Office, etc.)
  • Act as the focal point for customer contact, including problem resolution, requests for new service, or general inquiries for IT.
  • Submit applicable DISA documentation for smartphone (Blackberry, Iphone, IPad and Samsung) activation on mobile device management server and Enterprise email.
  • Perform imaging on new and transferred computers. Imaging shall be in accordance with current Army Gold Master (AGM) and DISA Secure Host Baseline (SHB) policies.
  • Perform system builds on computers using the system image library, as required IAW DSD prioritization based on the test center's requirements for testing
  • Logs shall be made available to ISSM/COR/CIO upon request.
  • Provide user account support to include: creating, updating, disabling/deleting, and resetting accounts for Active Directory. Accounts will be reset within 30 minutes of request. The Government estimates approximately 400 - 600 computer accounts .
  • Identify, utilize and make recommendations on system tools to identify potential issues.
  • Install authorized software packages on computers upon request.
  • Install and configure the proper operating system (OS) onto computers, install application software including clients for Microsoft System Center Configuration Manager (SCCM) / McAfee / Network Access Control (NAC) for remote system management, perform all necessary updates, and run Assured Compliance Assessment Solution (ACAS) vulnerability scans and remediate related issues.
  • Configure user accounts for local standalone use.
  • Evaluate, troubleshoot, and repair Windows and Red-Hat Linux based servers, workstations and laptops.
  • Perform data recovery from backups and from damaged data storage devices.
  • Write and update scripts to expedite routine system configuration and software installations/updates and provide those resources to other technicians for uniformity and completeness.
  • Track and perform monthly updates of stand-alone computers to include status reporting. Status reports will be in the Contractor format and will be submitted within 4 duty days of the following month.
  • Maintain one (1) Windows-based print server for approximately 35-50 TNET network printers.
  • Install and configure printer drivers on workstations and laptops.
  • Operate Distributed Test Control Center (DTCC) Ditto Operations Centers (DOCs 1 & 2) in support of local and/or distributed classified and/or unclassified tests, training and other events.
  • Perform software assessment on all software applications not on the DPG-approved software list that are being requested for use. Assessment includes creating or verifying trouble ticket for the task, running application STIGs, as well as vulnerability and ACAS scans. Software assessment procedures will be followed IAW local policy and procedure.
  • Properly dispose of all hard drives and external media IAW local procedures. Ensure proper documentation is completed and stored on the Test Mission Support System (TMSS) Portal.
  • Provide input and advise Government personnel regarding all Help Desk procedures and processes. Assist Government personnel with writing Standard Operating Procedures (SOP).

Experience:

  • 1 years of relevant helpdesk experience
  • Experienced with MS Windows 10, MS Windows 11, and Computer Troubleshooting / Repair

Education:

  • High

Certifications:

  • Any 1 of the IAT Level II or III Certifications(CCNA-Security, CySA+, CND, Security+ CE, CASP CE, CCNP, CISA, CISSP (or Associate))
  • Any 1 of the following computing environment certifications:
    • Microsoft Certified Solutions Associate (Desktop Tracks)
    • Microsoft Certified Solutions Expert (Desktop Tracks)
    • Red Hat Certified System Administrator
    • A+
    • Linux+ MCITP

Security Clearance:

  • Secret

Other Position Requirements:

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, sexual orientation, gender identity, physical or mental disability, protected veterans status, or any other status protected by the laws or regulations in the locations where we operate.