Receiving Associate

2 weeks ago

Hays, United States Neiman Marcus Full time

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.  

Your Role 


The Receiving Associate supports the Assistant Store Manager, Operations by executing the shipping/receiving of merchandise.  Supports the omnichannel approach providing a seamless shopping experience to both the online and in store customer. 


What You'll Do 
  • Receive various trucks and process incoming merchandise in an efficient, and organized manner
  • Process store receipts to be floor ready:  hung, sensored and ticketed appropriately
  • Identify damaged/defective and misrouted merchandise and claim within corporate guidelines
  • Process MOS/RTV repairs for inventory control
  • Communicate with appropriate division regarding shipment delays and errors
  • Assist with inventory balances of shipped merchandise
  • Process and send COM merchandise for return by appropriate division
  • Work closely with Store Management and Associates to fulfill customer orders and transfers in a timely manner
  • Box merchandise and package for shipment with appropriate outbound paperwork
  • Field calls from customer service on order changes including address changes, cancellations, and customer issues
  • Serve as a liaison between the online fulfillment center and store operations
  • Follow all safety procedures on the dock and in all other work areas
  • Perform other duties as required 

What You Bring 
  • 1+ years of receiving experience.  Retail experience preferred
  • Strong communications skills and be multitask oriented
  • Strong organizational and problem solving skills
  • Ability to perform general math computations
  • Possess basic computer skills
  • Capable of lifting materials of up to 35 pounds
  • Must be willing to work a flexible schedule based on business needs including evenings, weekends and holidays

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