Help Desk Support

4 weeks ago


Brooklyn, United States KITH Full time

Location: NYC

Salary: $65k

KITH is looking for a full-time, experienced IT Helpdesk Support to provide support to our NY offices, stores, and warehouse.

Key Responsibilities:

• Serving as the first point of contact for employees seeking technical assistance over the phone or email, providing technical support for both hardware and software issues

• Monitor, manage and document Ticket Resolution system and process; escalating critical issues

• Monitor, maintain, troubleshoot, upgrade, and repair networks, servers, software, workstations, POS systems, peripherals, and mobile devices

• Troubleshoot, diagnose, and determine the best solution based on the issue and details provided by users.

• Communicate with vendors and their help desks as needed

• Setup, replace, and upgrade PC Hardware in the field and corporate office

• Assist in onboarding and offboarding of staff

• Take part in numerous projects (IT and business-related)

• Performs other duties as assigned

Our ideal candidate must have:

• 2 or more years of help desk or field service experience - required

• Detail oriented, methodical, and highly organized

• Highly proactive and reliable person, self-starter

• Capable of working independently and as part of a team in a dynamic and demanding environment

• Strong communication and troubleshooting skills: experience with diagnosing, repairing and explaining a variety of IT issues to non-technical end users verbally and in writing

• Strong interpersonal skills and a sense of teamwork

• Passionate about technology and customer service

• Expectation of On-Call availability

• Customer Service Mentality

Strong understanding, knowledge and hand-on experience with:

• Cloud Productivity Administration (G Suite, Office 365)

• Windows10 and Apple MacOS (MacOS 10.9 and up)

• Desktop applications, VPN access, Adobe, etc.

• Microsoft Office 365

• Backup solutions and Disaster Recovery

• Peripheral devices, including network printers, scanners, monitors & UPS devices

• Wireless controllers and access points, routers, firewalls, and network switches

• Tablets and mobile devices (iOS and Android)

• Remote support software such as Connect Wise control, and Go to Assist.

Not required but a plus:

• Retail-specific experience and knowledge of POS systems and POS hardware and peripherals

• Windows Server 2012/2016, including Active Directory, Azure AD, security policies, Group Policy, DNS & DHCP, IIS

• Experience with Cisco Meraki and Ubiquiti equipment

• MDM systems

• Relevant certifications (A+ , Network +, MCSA, MCSE, CCNA, JNCIA)

• Familiarity with Freshservice ticketing systems, basic understanding of ITIL

Who We Are
Established in 2011, Kith is a leading lifestyle brand and progressive retail concept that's celebrated globally for its ability to tell stories, evoke nostalgia, and connect product to the passion it's woven with. Now in its eleventh year of business, Kith has in-house apparel lines for men, women and children, an ice cream parlor in every flagship, a full-service restaurant, and a retail footprint in three continents.

Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company's chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the brand's CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Using Kith as a vehicle, Fieg has applied his signature lens to an impressive list of collaborators, including Coca-Cola, Nike, Versace, BMW, and many others.

KITH is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


  • Help Desk Manager

    1 month ago


    Brooklyn, United States Franklin Fitch Full time

    MSP, up to $130,000, BrooklynAre you looking to advance your career?In a space that facilitates growth and welcomes your ideas?Then this Help Desk Manager role could be for you! 🫵What you need:Past experience managing a help desk.Hungry to learn.Not just reactive but proactive.What you'll get:A competitive salary up to 120k.Working within a driven Managed...

  • Help Desk Analyst

    16 hours ago


    Brooklyn, New York, United States PamTen Full time

    Job Title: Technical Support AnalystPamTen is looking for a skilled Technical Support Analyst to work onsite at our Brooklyn offices for a one-year contract. The successful candidate will have 8 years of experience working in a service desk environment and possess excellent verbal and written communication skills.Responsibilities:Provide technical support on...

  • Help Desk Technician

    5 months ago


    Brooklyn, United States City of New York Full time

    The Kings County District Attorney’s Office (KCDA) is one of the largest prosecutors’ offices in the country and is committed to developing and implementing innovative prosecutorial strategies that will fulfill our vision of keeping Brooklyn safe while at the same time ensuring fairness and justice for all. KCDA has an exciting opportunity to work as a...


  • Brooklyn, New York, United States TEKsystems Full time

    About the Role:This role involves providing administrative support to our team, encompassing various responsibilities such as managing the front desk, handling phone calls, and coordinating meetings. The ideal candidate will have strong organizational and multitasking abilities, excellent communication skills, and proficiency in Microsoft Office Suite.Key...


  • Brooklyn, New York, United States CATS 45 INC Full time

    We are seeking an ambitious and charismatic Front Desk Associate to join our growing NYC Team at CATS 45 INC. The ideal candidate is energetic, enthusiastic, and has excellent communication skills. They will work closely with the Membership Manager and Head Trainer to foster and retain current members, and welcome new members.The Front Desk Associate plays a...


  • Brooklyn, New York, United States BKBM LONG ISLAND CITY LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Coordinator to join our team at BKBM LONG ISLAND CITY LLC. As a key member of our staff, you will be responsible for providing exceptional customer service, ensuring a clean and safe environment for our furry friends, and working closely with our team to maintain the highest...


  • Brooklyn, New York, United States Swift Staffing Group Full time

    Job Description:We are seeking a skilled Front Desk Receptionist to join our team at Swift Staffing Group. In this role, you will be responsible for managing the front desk operations, including answering phone calls, greeting visitors, and assisting with inquiries. You will also be responsible for maintaining a clean and organized front desk area, as well...


  • Brooklyn, United States Christopher’s Reason Full time $16 - $18

    Christopher’s Reason a high-volume substance use disorder outpatient program is seeking a dedicated Front Desk Receptionist to join our team. The successful candidate will be a compassionate, organized, and efficient professional who can create a welcoming environment for our clients, often at challenging times in their lives. This role requires the...


  • Brooklyn, United States Christopher’s Reason Full time $16 - $18

    Christopher’s Reason a high-volume substance use disorder outpatient program is seeking a dedicated Front Desk Receptionist to join our team. The successful candidate will be a compassionate, organized, and efficient professional who can create a welcoming environment for our clients, often at challenging times in their lives. This role requires the...


  • Brooklyn, United States Christopher’s Reason Full time

    Christopher’s Reason a high-volume substance use disorder outpatient program is seeking a dedicated Front Desk Receptionist to join our team. The successful candidate will be a compassionate, organized, and efficient professional who can create a welcoming environment for our clients, often at challenging times in their lives. This role requires the...


  • Brooklyn, New York, United States NORTHERN MEDICAL CARE PC Full time

    Job SummaryNorthern Medical Care PC is seeking a skilled Front Desk Receptionist to join our team. This role requires a highly organized and customer-focused individual who can provide exceptional patient service and support our medical team. The ideal candidate will have a minimum of one year experience working in a medical office as a receptionist or front...


  • Brooklyn Park, Minnesota, United States Don Hattan Full time

    We are seeking a skilled Desktop Engineer Technician to join our Don Hattan team in Wichita. As a key member of our IT department, you'll be responsible for providing technical support to our employees and collaborating with our off-site IT Director on special projects.About the Job:Employee Helpdesk Support (60-75% of work time)Setup, replace, and maintain...


  • BROOKLYN, United States TEKsystems Full time

    Front Desk/Administrative Assistant Location: Brooklyn, NY Schedule: Monday-Friday, 11AM-8PM (full time) Duration: Ongoing Start Date: ASAP Job Description: + Greet and welcome visitors, providing a friendly and professional first point of contact. + Answer and route incoming phone calls, taking messages as necessary. + Manage the scheduling of...

  • Help Desk Expert

    6 days ago


    Brooklyn Park, Minnesota, United States Vaco Full time

    Job OverviewWe're looking for a highly motivated and organized individual to join our customer support team. The successful candidate will be responsible for providing exceptional customer service, processing orders, and resolving any issues that may arise.DutiesProvide customer support: Respond to customer inquiries, answer phone calls, emails, and chats in...

  • Front Desk Associate

    2 weeks ago


    Brooklyn, United States Blink Fitness Full time

    Description Job Overview: At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our members with ear to ear smiles, over the top enthusiasm and pretty...


  • Brooklyn, United States TEKsystems Full time

    Front Desk/Administrative AssistantLocation: Brooklyn, NYSchedule: Monday-Friday, 11AM-8PM (full time)Duration: Ongoing Start Date: ASAPJob Description:Greet and welcome visitors, providing a friendly and professional first point of contact.Answer and route incoming phone calls, taking messages as necessary.Manage the scheduling of conference rooms and...


  • new york city (brooklyn), United States Franklin Fitch Full time

    MSP, up to $130,000, BrooklynAre you looking to advance your career?In a space that facilitates growth and welcomes your ideas?Then this Help Desk Manager role could be for you! 🫵What you need:Past experience managing a help desk.Hungry to learn.Not just reactive but proactive.What you'll get:A competitive salary up to 120k.Working within a driven Managed...

  • Front Desk Associate

    5 months ago


    Brooklyn, United States Blink Fitness Full time

    Description Job Overview: At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our members with ear to ear smiles, over the top enthusiasm and pretty much...


  • Brooklyn, New York, United States Center for Justice Innovation Full time

    About the Role: The Center for Justice Innovation seeks an experienced Operations Coordinator to join its Brooklyn Supervised Release Program (SRP) team. In this key role, you will provide critical administrative support, coordinate daily operations, and oversee various administrative functions. If you are a highly organized and detail-oriented individual...


  • Brooklyn, New York, United States The Family Support Center Full time

    About the RoleYou will be working in a residential setting, providing direct support to individuals with intellectual disabilities. This may involve assisting with daily living tasks, such as bathing and dressing, as well as participating in recreational activities and community outings. Your primary goal will be to help our clients achieve their goals and...