Sr. Deskside Technician

2 months ago

Jacksonville, United States Stefanini Group Full time

Details:

  • Provide White Glove IT and Technical Support to Executive Team
  • Provide IT Concierge Service to customers and visitor
  • Maintain and support AV equipment in meeting rooms
  • Attend to Major Events IT Demands and Vendor coordination
    1. Town Halls
    2. Special Meetings
    3. Corporate Functions
  • Provide Windows, software, and hardware support, onsite in a corporate environment
  • Stage, provision, and deploy IT machines to end users following best business practices
  • Diagnose, troubleshoot, and implement fixes for a variety of technology
  • Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
  • Troubleshoot VPN, and VDI connectivity
  • Create, modify, and follow appropriate KB articles
  • Manage workload via ticketing software
  • Prioritize and complete work in a group and independently with minimal supervision
  • Communicate technical information to non-technical audiences
  • Smart Hands remote support for offsite resolver groups
  • Inventory management of IT assets including asset auditing
  • Other duties as assigned
Job Requirements

Details:
  • 2+ years corporate computer support with strong emphasis on Microsoft Windows
  • Advanced level troubleshooting capability
  • Advanced level experience with Microsoft Office/ Office 365 suite
  • Advanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)
  • Ability to maintain composure while handle challenging, dynamic, rapid-response user support
  • Demonstrate high level of professionalism and strong personal interaction skills
  • Ability to work on-call and other after-hours support needs
  • Maintain valid driver"s license
  • Maintain neat and professional work area and appearance in compliance with site policies
  • Ability to pass standard panel drug screening and background check
  • High School Diploma or equivalent
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
  • Professional business attire
What will make you stand out:
  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma
  • Mac/Apple experience, a plus
  • Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)
  • Experience Interfacing with client and internal leadership, providing updates and alignment
  • Experience as an Escalation Point for significant events
  • Experience providing training and mentoring


Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

Pay Range:

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