Center Manager Trainee
4 weeks ago
The Center Manager Trainee will complete a training program for becoming responsible for the day-to-day operations of this retail location. He or she will open and/or close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to "listen and lead." He or she must have a dynamic personality and must be able to motivate a team to optimize performance.
RESPONSIBILITIES
- Performs personnel management, which includes training, scheduling, and coaching associates.
- Schedules work assignments and facilitates monthly staff meetings.
- Monitors, evaluates and maximizes customer service delivery and customer satisfaction.
- Develops and implements the store marketing program.
- Manages Center financials and prepares/provides reporting.
- Manages inventory.
- Oversees Center maintenance, including cleanliness, safety, and organization.
- Performs other duties as assigned.
QUALIFICATIONS
- Associate degree, some college coursework, or tech school desired
- Previous store management experience, including personnel and financial management experience.
- P&L experience preferred.
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Basic management/leadership skills
- Willing to accept full accountability for Center operations.
- Prior UPS Store or Office/Business Services experience a plus.
- Self Driven and an appitite to continue learning
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