Salesforce Admin

3 days ago

Los Angeles, United States Virtual Full time
Job Title: Salesforce Administrator About the Role

We are seeking an experienced and proactive Salesforce Administrator to manage and optimize our Salesforce platform. In this role, you will be responsible for ensuring the smooth operation of our Salesforce environment, customizing solutions to meet business needs, and providing support to users across the organization.

Key Responsibilities
  • Salesforce Administration: Perform day-to-day administration of Salesforce, including user setup, roles, permissions, and security settings.
  • Customization: Design and implement custom workflows, validation rules, page layouts, and custom objects.
  • Data Management: Manage data imports, exports, and updates while maintaining data integrity and cleanliness.
  • Reporting and Dashboards: Create and maintain custom reports and dashboards to support business analytics.
  • User Support: Provide training, support, and troubleshooting for Salesforce users to enhance adoption and efficiency.
  • Integration Management: Collaborate with IT and other teams to integrate Salesforce with other tools and systems.
  • System Upgrades: Stay informed about Salesforce updates and new features, ensuring seamless implementation of upgrades.
  • Documentation: Maintain comprehensive documentation of Salesforce processes, configurations, and workflows.
Required Qualifications
  • Education: Bachelor’s degree in Computer Science, Business Administration, or a related field.
  • Experience:
  • 2+ years of hands-on Salesforce administration experience.
  • Proven expertise in Salesforce configuration and customization.
Certifications: Salesforce Certified Administrator (required). Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder) are a plus. Technical Skills: Strong knowledge of Salesforce Lightning Experience. Familiarity with Salesforce automation tools like Flow, Process Builder, and Apex triggers. Proficiency in data manipulation and tools like Data Loader. Understanding of CRM workflows and best practices. Soft Skills: Excellent problem-solving and analytical skills. Strong organizational and time management abilities. Effective communication skills, with the ability to convey technical concepts to non-technical audiences. Preferred Qualifications
  • Experience with Salesforce Sales Cloud, Service Cloud, or Marketing Cloud.
  • Knowledge of third-party integrations and tools such as Pardot, MuleSoft, or Tableau CRM.
  • Familiarity with Agile/Scrum methodologies.

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