See more Collapse

Call Center Operator

2 months ago

Concord, United States NESCO Inc Full time
Call Center Operator - Concord, NH 
Contract to hire  $16.50 hr
Entry - Level Helpdesk opportunity
8:30 am to 5:00 pm 

Daily Activities include: 
  • Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
  • Manages ( inbound/outbound ) phone calls from Lottery retailers
  • Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
  • Dispatch technicians as appropriate for on-site repairs
Skills and Abilities Requirements
  • Knowledge of tracking software
  • Strong analytic skills
  • Ability to learn proprietary software and hardware applications as applied to the Call Center Operator position
  • Ability to work in a team environment
  • Ability to troubleshoot
  • Ability to explain technical information to a non-technical client
  • Strong verbal and written communication skills
  • Understanding of help desk operations, tools, methodologies and processes
  • Technical customer service skills


Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, in a technical call center environment.
Call tracking system experience preferred

Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check is a requirement of employment. A pre-employment drug screening is also a requirement.

COM091

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

We have other current jobs related to this field that you can find below

  • Call Center Manager

    2 weeks ago

    Concord, United States Duncraft Full time

    Job DescriptionJob DescriptionJob Summary: We are seeking a motivated and experienced individual to join our team as the Call Center Manager. The successful candidate will oversee the daily operations of our call center, ensuring that customer interactions are handled efficiently, professionally, and in line with our company's values and standards. This...

  • Call Center Manager

    3 weeks ago

    Concord, United States Duncraft Full time

    Job DescriptionJob DescriptionJob Summary: We are seeking a motivated and experienced individual to join our team as the Call Center Manager. The successful candidate will oversee the daily operations of our call center, ensuring that customer interactions are handled efficiently, professionally, and in line with our company's values and standards. This...

  • Customer Call Center REP

    2 months ago

    Concord, United States Global Channel Management Full time

    About the job Customer Call Center REP Customer Call Rep needs 1+ years experience Customer Call Rep requires: Monday to Friday 8am to 4:30pm Call center Clerical/customer service experience Must pass preemployment, drug test Communicate well with team Grammar accuracy Customer Call Rep duties: Responds to telephone inquiries and complaints using standard...

  • Call Center Sales Advisor

    1 week ago

    Concord, United States Charlotte Advisors Full time

    Call Center Sales AdvisorWe're Growing:Our clients are looking for viable alternatives to their current benefit programs and as a result of current economic conditions, the demand for our products and services has never been higher! Our Call Center Sales Advisors can mak

  • Call Center/Scheduling

    2 weeks ago

    Concord, United States Dermatology Associates of Concord Full time

    Job DescriptionJob DescriptionSalary: Compensation depending upon ExperienceDo you love to talk on the phone and would like to do so from the comfort of your home? We need you!Dermatology Associates of Concord has served our area and surrounding towns for over thirty-five years. With two offices in Concord,  Cambridge and Waltham, we provide complete skin...

  • Unified Call Team Supervisor

    1 month ago

    Concord, United States 77 Consultants Full time

    Job DescriptionJob DescriptionJOB DESCRIPTION:Role and Responsibilities• Work with manager to implement objectives, analyze call center metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers• Develop, coach, support and evaluate the team:• Provide feedback and coaching timely• Evaluate and coach...

  • Unified Call Team Supervisor

    4 weeks ago

    Concord, United States 77 Consultants Full time

    Job DescriptionJob DescriptionJOB DESCRIPTION:Role and Responsibilities• Work with manager to implement objectives, analyze call center metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers• Develop, coach, support and evaluate the team:• Provide feedback and coaching timely• Evaluate and coach...

  • Unified Call Team Supervisor

    3 weeks ago

    Concord, United States 77 Consultants Full time

    Job DescriptionJob DescriptionJOB DESCRIPTION:Role and Responsibilities• Work with manager to implement objectives, analyze call center metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers• Develop, coach, support and evaluate the team:• Provide feedback and coaching timely• Evaluate and coach...

  • Contact Center Representative

    2 weeks ago

    Concord, United States Planned Parenthood Northern California Full time

    Job DescriptionJob DescriptionPlanned Parenthood Northern California (PPNorCal) is seeking a Contact Center Representative I for our Concord call center. This role is full-time, 40 hours per week. PPNorCal provides a comprehensive benefits package including 100% employer paid medical insurance for the employee, 50% employer paid medical insurance for...

  • Tow Truck Operator

    4 weeks ago

    Concord, United States Above All Collision Center Full time

    Job DescriptionJob DescriptionWe are seeking a Tow Truck Operator to join our teamResponsibilities:Load and unload vehiclesProperly track and document activity logReport any issues or incidents to officeInspect truck before and after tripQualifications:Previous experience in truck driving or other related fieldsAbility to handle physical workloadStrong...

  • Customer Service

    1 month ago

    Concord, United States Banks Chevrolet Full time

    Banks Collision Center in Concord NH, is looking for Full-time Customer Service Representatives. Candidate will work within a team, must be highly motivated, organized, excellent communication skills, ability to multitask and have customer service experience. We are a great, supportive team! Join us today! What We Offer Medical, Dental & Vision Insurance...

  • Customer Service

    4 weeks ago

    Concord, United States Banks Chevrolet Full time

    Job DescriptionJob DescriptionBanks Collision Center in Concord NH, is looking for Full-time Customer Service Representatives. Candidate will work within a team, must be highly motivated, organized, excellent communication skills, ability to multitask and have customer service experience. We are a great, supportive team! Join us today!What We OfferMedical,...

  • Customer Service

    1 month ago

    Concord, United States Banks Chevrolet Full time

    Job DescriptionJob DescriptionBanks Collision Center in Concord NH, is looking for Full-time Customer Service Representatives. Candidate will work within a team, must be highly motivated, organized, excellent communication skills, ability to multitask and have customer service experience. We are a great, supportive team! Join us today!What We OfferMedical,...

  • Operations Manager

    4 weeks ago

    Concord, United States Stars and Strikes Full time

    Job DescriptionJob DescriptionStars and Strikes Family Entertainment Center is seeking an experienced Operations Manager who is ready to be part of a high volume, fast-paced Entertainment Center.Our Operations Manager needs to be a responsible individual who can lead and manage a team while overseeing daily operations over our 3 businesses; food & beverage,...

  • Operations Manager

    2 months ago

    Concord, United States Stars and Strikes Full time

    Job DescriptionJob DescriptionStars and Strikes Family Entertainment Center is seeking an experienced Operations Manager who is ready to be part of a high volume, fast-paced Entertainment Center.Our Operations Manager needs to be a responsible individual who can lead and manage a team while overseeing daily operations over our 3 businesses; food & beverage,...

  • GC Retail Store Lead Store 225

    1 week ago

    Concord, United States Guitar Center Full time

    Job Description Pay Rate: $18.69/hr - $28.36/hr depending on background and experience. This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. Why Guitar Center? Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to...

  • Physician- Pediatric Hospitalist

    2 weeks ago

    Concord, United States Atrium Health Full time

    Overview If it's possible, you will find it at Atrium Health-the leading community-focused academic healthcare system serving North Carolina, South Carolina and Georgia. We invite Physicians to discover all that we can do when we bring healing hearts, inquisitive minds, and progressive visionaries together. Atrium Health Levine Children'sis seeking a BC/BE...

  • Physician- Pediatric Hospitalist

    3 weeks ago

    Concord, United States Atrium Health Full time

    Overview If it's possible, you will find it at Atrium Health-the leading community-focused academic healthcare system serving North Carolina, South Carolina and Georgia. We invite Physicians to discover all that we can do when we bring healing hearts, inquisitive minds, and progressive visionaries together. Atrium Health Levine Children'sis seeking a BC/BE...

  • Office Coordinator

    2 days ago

    Concord, United States Center For Emotional Health Full time

    Job DescriptionJob DescriptionSalary: $18.50/hourGrowing Private Psychiatry office with 40+ locations looking for quality staff to grow with us!Center for Emotional Health is undergoing significant growth and expansion in outpatient behavioral health services as the need for treatment for behavioral health concerns is consistently on the rise. We integrate...

  • Grinder Operator

    2 months ago

    Concord, United States ANDRITZ AG Full time

    ANDRITZ is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and for solid/liquid separation in the municipal and industrial sectors as well as for animal feed and biomass pelleting. Other important business segments include automation and service...