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Senior Consulting Network Engineer

1 month ago

Scottsdale, United States Advanced Network Management Full time

ANM is looking for a Consulting Engineerto join our amazing team.

FOR COLORADO ONLY:

For our Colorado candidates, the position pay range is: $140,000-$165,000

Who We Are:

ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing and deploying solutions for enterprise networking, data center & cloud, collaboration, security, audiovisual, and Salesforce.

Our Benefits:

  • Competitive Salary
  • Full benefits packages (Medical, Dental, Vision, Life Insurance, Short Term, and Long-Term Disability)
  • Paid Time Off
  • 401K Plan
  • Flexible Spending Account
  • Employee Recognition Rewards
  • Career training geared toward professional growth
Who We Are Looking For:

At ANM, a Senior Consulting Engineer in our Managed Services Team is responsible to work with ANM clients in support and troubleshooting of information technology solutions. This position requires a blend of technical competence, client service skills and team collaboration to successfully support all aspects of the client's technology systems. As a senior, you will also own the technical relationship with large, complex clients.

What will you be doing as a Senior Consulting Engineer:
  • Acts as a technical resource for assigned issues and work closely with the ANM technical teams to resolve problems.
  • Act as lead firefighter for high priority, complex issues, providing direction to technical teams while engaging in in-depth troubleshooting.
  • Lead Problem Management for ongoing issues in client environments.
  • Learn new technologies and train team members.
  • Acts as mentor and escalation point for more junior engineers.
  • Works closely with the Management, Account Managers, and Client Service Managers to ensure ANM is delivering World Class Support to our clients.
  • Clearly and consistently communicates with client IT departments and ANM technical teams about the status and progress of issues.
  • Generates & implements clear and consistent documentation of client environments.
  • Performs analysis and diagnosis of system problems.
  • Provides second and third-level technical support for numerous technologies to ANM clients.
  • Interacts directly with clients via phone and ticketing systems.
  • Applies analytical skills and technical knowledge to solve technical problems of medium to high complexity.
  • Uses knowledge of technology, products, and services to troubleshoot and maintain networking solutions of all sizes
  • Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution often collaborating between more than one group at a time.
  • Interacts with telecommunication, hardware, and software vendors and operates on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
  • Participates in special projects as assigned.
  • Invests time in continued education to learn new technologies.
  • Provides network and remote connectivity hardware/software support (including upgrades)
  • Participate in an after-hours on-call rotation
Required education, technical skills, and/or experience:
  • Expert (CCIE Level):
    • 10+ years of experience with dynamic routing protocols
    • 10+ years of experience with Cisco IOS/IOS-XE Routing/switching platforms
    • 10+ years of experience with Remote Access VPN and Site-to-Site VPN
    • 10+ years of experience in troubleshooting and managing Firewalls: ACLs, NAT, NGFW, routing
    • Proficient with AT LEAST FOUR of the below technologies
      • 4+ years of experience managing and troubleshooting ACI
      • 4+ years of experience managing and troubleshooting ISE
      • 2+ years of experience managing Cisco SD-Access
      • 3+ years of experience managing and troubleshooting public cloud (AWS or Azure)
      • 5+ years of experience managing and troubleshooting FMC and managed devices (FTDs)
      • 4+ years of experience managing and troubleshooting Meraki MX, MS, MR and SDWAN
      • 3+ years of experience managing and troubleshooting DNAC
      • 3+ years of experience managing and troubleshooting SD-WAN (Cisco)
      • 3+ years of experience managing and troubleshooting Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN
      • 3+ years of experience with Automation / Programmability: Python / Ansible