Engagement Manager

4 weeks ago

Phoenix, United States NR Consulting Full time

Title: Engagement Manager
Location: Phoenix, AZ
Type: Fulltime (Direct Hire)

Job Description:

  • We are seeking a highly motivated and experienced Engagement Manager to join our team in the aerospace sector. As an Engagement Manager, you will play a crucial role in building and maintaining strong relationships with our aerospace customers, ensuring the successful delivery of products and services, and driving customer satisfaction.
  • You will collaborate closely with cross-functional teams including mechanical, electrical systems, avionics systems and lead efforts to meet customer needs while aligning with our company's goals and values.

Responsibilities:
Customer Relationship Management:
  • Serve as the primary point of contact for aerospace customers, understanding their needs, expectations, and business objectives.
  • Develop and maintain long-lasting relationships with key customer stakeholders.
  • Regularly communicate with customers to gather feedback, address concerns, and identify opportunities for improvement.

Project Management:
  • Lead and coordinate the planning, execution, and delivery of aerospace projects.
  • Work closely with internal teams to ensure projects are on track, within scope, and meet quality standards.
  • Monitor project timelines, budgets, and resources to ensure successful project outcomes.

Problem Solving and Solutions:
  • Proactively identify potential issues or challenges and work collaboratively to develop solutions.
  • Offer expert advice and recommendations to customers on products, services, and strategies that align with their aerospace business goals.

Strategy Development:
  • Collaborate with customers to understand their long-term objectives and align our offerings to meet their strategic needs.
  • Contribute to the development of business strategies for growing and expanding our engagement within the aerospace sector.

Team Collaboration:
  • Foster a collaborative and productive work environment by partnering with cross-functional teams, including sales, engineering, and customer support.
  • Provide guidance and direction to team members to ensure successful execution of projects.

Reporting and Analytics:
  • Collect and analyze data related to customer engagement, project outcomes, and customer satisfaction.
  • Prepare regular reports and presentations for internal and external stakeholders.

Qualifications:
  • Bachelor's degree in Aerospace Engineering, Business Administration, or related field (Master's degree preferred).
  • Proven experience (10+ years) in customer-facing roles within the aerospace industry, such as account management or project management.
  • Strong understanding of aerospace products, services, and industry trends.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Proficiency in project management methodologies and tools.
  • Problem-solving mindset with the ability to navigate complex situations.
  • Strategic thinking and ability to contribute to business growth strategies.
  • Detail-oriented, organized, and capable of managing multiple priorities.
  • Travel may be required based on customer needs (25%).

If you are passionate about the aerospace industry, possess strong relationship-building skills, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Join us in shaping the future of aerospace engagement and innovation. erospace industry, account management or project management

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