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Systems Technician II
2 weeks ago
Overview: We are seeking a hardware professional to join our organization as Systems Technician II. This individual will meet challenges in the hardware and operational environment. This individual should possess outstanding organization skills for prioritizing a heavy workload and exhibit strong attention to detail.
This position reports to the Operations Manager.
Position Accountabilities:
50% - System Builds
20% - Return Merchandise Authorization
10% - Work Area Organization
10% - Professional Development
10% - Approvals
Responsibilities:
Partner with Head Technician to distribute build orders amongst the team to optimize build time and quality
Build, upgrade, and configure server and computer hardware
Ensure all systems leave the warehouse in a good working order and timely manner
Approve systems using appropriate guidelines to ensure optimal operation
Maintain up to date image repository on Company’s systems
Diagnose and repair server and computer hardware
Maintain a Monthly RMA Error Rate of 1% or Less
Diagnose and repair assigned RMAs
Work closely with technical team to process RMAs on a set schedule
Troubleshoot both common and unusual hardware and software problems
Pass quality assurance inspections per Company standards
Complete necessary paperwork for all system builds
Comply with Company standards for repository and image management
Work on special projects as assigned by management
Maintain a clean and orderly tech room
Organize systems and parts
Respond to staff inquiries regarding systems and parts
Assist and train co-workers, as requested
Complete assigned certifications
Complete projects within designated timeframe, as requested
Provide innovate operation ideas to management team
Job Specifications:
Required Skills & Qualifications:
High school diploma or GED, or equivalent years of experience
Minimum 1 year of computer hardware experience
Minimum 1 year of hardware repair or refurbishing experience
CompTIA A+ Certification
CompTIA Net+ Certification
CompTIA Server+ Certification
General knowledge of Internet protocols
Good organizational skills
Excellent mathematical skills
Excellent verbal communication skills
Excellent deductive, reasoning, and problem solving skills
Strong time management skills
Ability to work in a team environment
Positive attitude
Work Environment:
Weekday Schedule: Monday thru Friday, 9am-6pm EST
Must have reliable transportation.
Must be able to lift 60 pounds.
Must be able to stand for 3+ hour periods.
Some odd hours may be required including nights and weekends.
Competitive salary, as well as employer contributed health benefits
Unlimited paid time off
Access to a Company cell phone plan
A seat on an energetic team that collaborates and pushes each other to be better
A fast-paced, but cooperative environment with endless potential for growth
Celebration events for team and Company successes throughout the year
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