Technology Support Specialist

2 weeks ago

Port St Lucie, United States Indian River State College Full time
Job Description

Working at IRSC has its perks In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, IRSC offers a benefits package:

Wellness Wonders: Dive into a world of well-being with perks that nourish your body and soul. Health benefits that prioritize your fitness, mental health, and overall happiness await you with our employee only coverage paid by the college.

Retirement Radiance: Picture your future shining as bright as your career Our retirement benefits are designed to turn your golden years into a sunlit oasis. With robust plans and strategic investments, we're planting the seeds for your retirement bliss.

Generous Time-Off Universe: Recharge and rejuvenate with ample vacation time, ensuring you return to work with newfound enthusiasm.

Career Launchpad: Propel your career forward with projects that are not just tasks but missions, shaping industries and driving change.

Join the Tech Tribe at Indian River State College

Are you ready to embark on an exciting tech adventure? Indian River State College is on the lookout for a dynamic and enthusiastic Technology Support Specialist to join our vibrant team

About Us:

At Indian River State College, we believe in harnessing the power of technology to support our students, faculty, and staff on their educational journey. As a Technology Support Specialist, you'll be at the heart of our mission, providing superhero-level support to ensure smooth sailing across our campuses.

What You'll Do:

Be the go-to guru for resolving tech hiccups with flair and finesse.

Dive into the digital realm to install, configure, and maintain all things tech.

Rock the casbah with your knowledge of mobile devices, especially those shiny Apple gadgets.

Unleash your inner tech wizard to troubleshoot VOIP equipment like a boss.

Keep our tech treasure trove organized with accurate inventory management.

What You'll Bring:

Associate Degree in Computer Science or a related field, or equivalent experience battling tech gremlins.

A valid Florida driver's license to navigate the wilds of our campuses.

Jedi-level skills in AV technologies and teleconference systems.

Networking ninja status with Active Directory and Cisco Switch mastery.

The ability to multitask like a pro and solve problems faster than a speeding bullet.

Superhuman patience and a knack for explaining tech jargon to mere mortals.

Why Join the Tribe:

Join a supportive and dynamic team that feels more like family than coworkers.

Gain valuable experience and level up your tech skills in a fast-paced environment.

Enjoy competitive compensation and benefits fit for a hero.

Make a real difference in the lives of our students and staff by keeping the tech gears turning smoothly.

Ready to join forces with the coolest tech team this side of the digital divide? Apply now and let's make magic happen together at Indian River State College

JOB SUMMARY:

Under minimal supervision, provides timely support to end-users through Service Desk. Duties include: Fostering an environment of collaboration and strong customer service culture; supporting technology needs within instructional, office and meeting spaces; maintaining all networked technology across the College; and utilizing programs, etc. to ensure proper function of all computer hardware and software.

SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Resolves assigned computer hardware and software problems in a timely manner (remotely, on-site, or over the phone).
  • Installs, configures, and maintains client hardware, software, networking, and telecommunications.
  • Configures student loaner laptops; image, configures, and upgrades teacher workstations.
  • Configures and supports mobile devices--Apple support; iPad; and Apple phone.
  • Completes basic network outlet testing and configuration to support network devices.
  • Troubleshoots VOIP equipment issues.
  • Maintains documentation related to specialized procedures, applications, or system configurations.
  • Maintains accurate and timely inventory of hardware and software assets within Service Desk.
  • Researches and recommends the implementation of new technology products and techniques.
  • Assists with the implementation of new IT initiatives across campus.
  • Travel to other College campuses for IT support as needed
  • Completes all other duties and responsibilities as assigned.

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

  • Associate Degree in Computer Science or a related field; five (5) years of related work experience in a computer support environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
  • Valid Florida driver license.
  • Knowledge of AV technologies and teleconference systems.
  • Knowledge of computer networking technologies and how to install, configure, and troubleshoot hardware and software in computing systems.
  • Knowledge and use of Active directory, Cisco Switch networking, and port activation processes.
  • Skill in organizing, time management, prioritizing, solving problems, and effectively using resources.
  • Skill in working with Apple iOS, Microsoft Office, and Windows-based applications such as Workday.
  • Ability to gather and analyze information, be patient, be accurate and detailed, operate in a fast-paced environment, and work independently as well as with others.
  • Ability to provide support to end-users through the Service Desk and communicate technical information to a non-technical audience.

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as medium work involving lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that he or she can also do sedentary and light work.

ADDITIONAL EXPECTATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures. Continued employment remains on an "at-will" basis.

This description is intended to indicate typical kinds of tasks and levels of work difficulty that will be required of positions given this title and shall not be construed as declaring every specific duty and responsibility of the particular position. This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time without notice.

ClassificationStaff SupervisoryNo FLSA ExemptNo Employment TypeRegular Compensation and Application DeadlinePay range starts at $20.07/hour | All salary calculations start at the minimum salary and will be based on candidate's education and experience | Open until filled |

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