Guest Service Representative
4 weeks ago
Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
PRE REQUISITES
Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
- Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
For this position specifically:
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
- Must be able to stand for eight hours, bend, stretch, reach.
- Must be able to see and hear.
- Must be able to speak and read English, the ability to communicate in another language may be helpful.
- Must display professionalism, honesty and trustworthiness at all times.
Knowledge in:
- Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
- Frequent Stay Program
- Reservations procedures including cancellations and "walking" guest
- Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
- Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
- Manager on Duty functions when necessary or as scheduled
- Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
- Multi task, remain associate and guest service centric.
- Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
- Assist with guest issues with professionalism, maintaining hospitable attitude.
- Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
- Promote and sell services/amenities of the hotel.
- Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
- Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
- Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
- Check all credit cards for validity before the end of the shift.
- Learn and utilize PMS.
- Ensure all cash, check and miscellaneous departments are in balance at shifts end.
- Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
- Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
- Have a thorough working knowledge of emergency procedures.
- Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
- Report any unusual occurrences or request to the manager.
- Maintain certification from a responsible vendor training if alcohol is served.
- Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
- Utilize Service Recovery Log and other necessary communication logs from shift to shift.
- Maintain stock/cleanliness in the market area.
- Other duties as assigned, of which the associate is capable of performing.
Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
POSITIONS FOR POSSIBLE ADVANCEMENT
The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion. Once that is achieved, the individual may be considered for an AGM or GSM position should one become available.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
-
Guest Services Representative
4 weeks ago
Jacksonville, United States Embassy Suites - Jacksonville Full timeJob DescriptionJob DescriptionEmbassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team! As a Guest Service Agent, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each...
-
Guest Services Representative
2 weeks ago
Jacksonville, Florida, United States Embassy Suites - Jacksonville Full timeJob DescriptionJob DescriptionEmbassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team As a Guest Service Agent, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest....
-
Guest Services Representative
4 weeks ago
Jacksonville, United States Embassy Suites Full timeEmbassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team! As a Guest Service Agent, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on...
-
Guest Service Representative
2 weeks ago
Jacksonville, United States Fairfield Inn & Suites Full timeThe Fairfield Inn Jacksonville is now hiring Guest Service Representatives to join our wonderful team! These are 1st and 2nd shift positions, with shifts available 7 days a week (weekends required). The hourly rate of pay is $11.00 per hour. Additional benefits include a quarterly bonus plan, 401k with Employer match and an option to be paid daily through...
-
Guest Service Representative/cashier
4 weeks ago
Jacksonville, United States Nothing Bundt Cakes Full timeThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...
-
Guest Service Representative/Crafter
4 weeks ago
Jacksonville, United States Nothing Bundt Cakes Full timeThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...
-
Guest Service Representative
4 days ago
Jacksonville, United States Studio 6 Baymeadows Full time**POSITION JOB DESCRIPTION** **Position: GUEST SERVICE REPRESENTATIVE** **Reports to**:Front Office Manager / General Manager **Division**:Rooms **Department**:Guest Services **Classification**:Non-exempt **SUMMARY**: The Guest Service Representative is responsible for greeting and registering the guest, providing outstanding guest service during their...
-
Guest Services Representative/Call Center
2 months ago
Jacksonville, United States Compass Rose Foundation Full timeJob DescriptionJob DescriptionJones Technical Institute (J-Tech) is a Non-profit Trade school located in Jacksonville, FL and we are searching for professionals to fill positions in our Admissions Department specifically in our Guest Service Center. In this role you will have the opportunity to help prospective students by scheduling interviews with...
-
Night Auditor Guest Service Representative
1 month ago
Jacksonville, United States Murphco of FL Full timePhysical Requirements: Must be able to stand for 8 hour shift. Walking and climbing stairs required. Position requires occasional stooping, bending and lifting of up to 50 lbs. May assist guests with luggage on occasion. ADA compliant employer. Working hours: 11 p.m. to 7 a.m. but may vary depending on hotel occupancy. Ability to work weekends...
-
Night Auditor Guest Service Representative
1 week ago
Jacksonville, United States Murphco of FL Full timePhysical Requirements: Must be able to stand for 8 hour shift. Walking and climbing stairs required. Position requires occasional stooping, bending and lifting of up to 50 lbs. May assist guests with luggage on occasion. ADA compliant employer. Working hours: 11 p.m. to 7 a.m. but may vary depending on hotel occupancy. Ability to work weekends required. May...
-
Night Auditor Guest Service Representative
4 weeks ago
Jacksonville, United States Murphco of FL Full timePhysical Requirements: Must be able to stand for 8 hour shift. Walking and climbing stairs required. Position requires occasional stooping, bending and lifting of up to 50 lbs. May assist guests with luggage on occasion. ADA compliant employer. Working hours: 11 p.m. to 7 a.m. but may vary depending on hotel occupancy. Ability to work weekends...
-
Night Auditor Guest Service Representative
4 weeks ago
Jacksonville, United States Murphco of FL Full timeJob DescriptionJob DescriptionPhysical Requirements: Must be able to stand for 8 hour shift. Walking and climbing stairs required. Position requires occasional stooping, bending and lifting of up to 50 lbs. May assist guests with luggage on occasion. ADA compliant employer.Working hours: 11 p.m. to 7 a.m. but may vary depending on hotel occupancy. Ability to...
-
Front Desk Guest Services Agent
3 months ago
Jacksonville, United States DoubleTree by Hilton Hotel Jacksonville Riverfront Full timehos·pi·tal·i·ty (noun): The friendly and generous reception and entertainment of guests, visitors, or strangers.When you think of home, how do you picture it? Is there a plate of warm baked biscuits in the morning? An ice cold pitcher of sweet tea to rescue you from the heat of the afternoon? Is it a place where everyone you meet treats you like family,...
-
Front Desk Guest Services Agent
3 months ago
Jacksonville, Florida, United States DoubleTree by Hilton Hotel Jacksonville Riverfront Full timehos·pi·tal·i·ty (noun): The friendly and generous reception and entertainment of guests, visitors, or strangers.When you think of home, how do you picture it? Is there a plate of warm baked biscuits in the morning? An ice cold pitcher of sweet tea to rescue you from the heat of the afternoon? Is it a place where everyone you meet treats you like family,...
-
Full Time Hotel Guest Service Representative
1 month ago
Jacksonville, United States Murphco of FL Full timeAre you a person who believes in providing amazing service to your guest? If so, our award winning hotels are looking for a front desk team member to provide our guest with excellent customer experiences: 1. Performs check in and check out of guests. 2. Answers hotel phone and forwards calls appropriately. 3. Serves as information agent for hotel guests...
-
Full Time Hotel Guest Service Representative
2 weeks ago
Jacksonville, United States Murphco of FL Full timeAre you a person who believes in providing amazing service to your guest? If so, our award winning hotels are looking for a front desk team member to provide our guest with excellent customer experiences: 1. Performs check in and check out of guests. 2. Answers hotel phone and forwards calls appropriately. 3. Serves as information agent for hotel guests and...
-
Full Time Hotel Guest Service Representative
4 weeks ago
Jacksonville, United States Murphco of FL Full timeAre you a person who believes in providing amazing service to your guest? If so, our award winning hotels are looking for a front desk team member to provide our guest with excellent customer experiences: 1. Performs check in and check out of guests. 2. Answers hotel phone and forwards calls appropriately. 3. Serves as information agent for hotel guests...
-
Full Time Hotel Guest Service Representative
1 month ago
Jacksonville, United States Murphco of FL Full timeAre you a person who believes in providing amazing service to your guest? If so, our award winning hotels are looking for a front desk team member to provide our guest with excellent customer experiences:1. Performs check in and check out of guests.2. Answers hotel phone and forwards calls appropriately.3. Serves as information agent for hotel guests and...
-
Full Time Hotel Guest Service Representative
4 weeks ago
Jacksonville, United States Murphco of FL Full timeAre you a person who believes in providing amazing service to your guest? If so, our award winning hotels are looking for a front desk team member to provide our guest with excellent customer experiences:1. Performs check in and check out of guests.2. Answers hotel phone and forwards calls appropriately.3. Serves as information agent for hotel guests and...
-
Full Time Hotel Guest Service Representative
4 weeks ago
Jacksonville, United States Murphco of FL Full timeJob DescriptionJob DescriptionAre you a person who believes in providing amazing service to your guest? If so, our award winning hotels are looking for a front desk team member to provide our guest with excellent customer experiences:1. Performs check in and check out of guests.2. Answers hotel phone and forwards calls appropriately.3. Serves as information...