Service Associate SCD

2 weeks ago

Delaware City, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Description
At Exelon, we've got a place for you

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon

PRIMARY DUTIES AND ACCOUNTABILITIES
Under general supervision performs clerical or other office type work which will require the exercise of judgment and individual initiative. Work of this position may include any one or more of the following, or other work of comparable nature as business needs dictate:

  • Routinely assesses the needs of external and internal customers to determine a best approach to resolution (examples of this are but are not limited to the following: corresponds with customers either personally, by telephone, or by written/electronic correspondence).
  • Routinely supports, maintains, and coordinates the applicable departmental processes to provide quality customer service.
  • Supports district operations in the timely preparation, maintenance, and coordination of the processes within the Distribution Engineering, District Resources, Field Services, or other district processes.
  • Daily usage of applicable corporate computer systems.
  • Routinely demonstrates the principles of safety, diversity, teamwork, and development/training of coworkers.
  • Communicates in all directions as a task oriented employee who routinely works independently.
  • Makes recommendations and implements work practices for process improvements and streamlining.
  • Supports the emergency restoration efforts as set forth in the Storm Restoration Plan.
  • Directs and instructs other service associates as required.
  • Performs clerical duties as required by the department to meet business needs.
  • May be required to do work of a clerical nature outside of their immediate department but within the Bay Region operations.
  • Perform clerical duties (once trained to do so) regardless of where they are in the Service Associate progression.


Certificates/Security Clearances/Other

Additional Qualifications/Responsibilities

In addition to the above and other related work of similar grade, a Service Associate will be assigned to any other work of equal or lesser skill within the capabilities of the individual, to meet emergencies or other operating needs.
Qualifications
REQUIREMENTS
  • Educational Requirement - High School Diploma or equivalent.
  • Must have 2 years of clerical experience or must have had other training or experience equally acceptable to the Company.
  • Must have a working knowledge of Windows based computer systems.
  • Must be able to exercise judgment acceptable to the Company using a considerable degree of skill and mental capability.
  • Must be willing and able to work extra hours when required.
  • Must be willing to travel to other company locations when required.
  • Must be able to pass entry-level test(s) if applicable, prior to Company awarding job.
  • Employee must be able to pass progression testing, if and when developed.

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