Part-Time Center Associate

4 weeks ago

New York, United States Multi-location Owner - Waldo Rodriguez Full time

Job Summary:
The Part-Time Center Associate at The UPS Store is responsible for providing excellent customer service and support to clients at our various locations in Mamaroneck, New York. This is a part-time, hourly position in the PCS industry, requiring an individual who is organized, customer-focused, and able to work independently. The role reports directly to the Multi-location Owner and is a key member of the team.

Compensation & Benefits:
This is a part-time position with an hourly pay rate of $16 to $17, which will be paid biweekly. As an individual contributor role, the Part-Time Center Associate will still be eligible for benefits, they will also have the opportunity to work in a dynamic and supportive environment with a reputable company. Some benefits include a performance bonus and the option to join our 401k retirement plan. 

Responsibilities:
- Greet and assist clients in a professional and friendly manner, ensuring a positive customer experience
- Answer incoming calls, respond to inquiries, and direct calls to the appropriate team members
- Schedule appointments and manage the appointment calendar for multiple locations
- Process all client payments accurately and efficiently
- Maintain and organize client files and records
- Assist with marketing efforts and client outreach initiatives
- Monitor and maintain office supplies and equipment
- Ensure all company policies and procedures are followed

Requirements:
- High school diploma or equivalent
- Previous customer service experience is preferred
- Proficient computer skills, including MS Office and data entry
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced and dynamic environment
- High level of organization and attention to detail
- Availability to work evenings and weekends as needed
- Bilingual in English and Spanish is a plus

EEOC Statement:
The UPS Store 7252 Owner - Waldo Rodriguez is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, or any other status protected by applicable federal, state or local law.

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