Customer Solutions Consultant

1 week ago

Arden Hills, United States Trafera Full time
About Trafera

It's no secret that technology has changed, especially for schools. Competing and staying successful in an ever-evolving world of digital transformation takes more than just a technology friend, it takes a true technology powerhouse partner.

Based out of Saint Paul, Minnesota with locations in the greater Twin Cities as well Oklahoma, Louisiana, West Virginia, and North Carolina, Trafera is a dynamic and growing company wholly immersed in K-12 and higher education, as well as emerging in SLED marketplaces. We provide and service both new and recertified technology ranging from Chromebooks, desktops, mobiles, servers, storage, and networking hardware to our customers. On top of that, Trafera also provides support to educators and admins to ensure that the technology we sell can be meaningfully integrated into the student learning experience.

We are passionate about serving the needs of not only our customers but also our employees. Working at Trafera, you will be part of an energetic team surrounded by enthusiasm to support K-12 schools. We support open, honest, and transparent communication, continual learning, and employee-driven initiatives. Come join us

Benefits

Our total benefit package includes:
  • Competitive wages
  • Time off PTO program
  • 401(k) plan with company match and immediate full vesting
  • Health, dental and vision insurance
  • Salary continuation and life insurances
  • 7 paid holidays (plus 2 floating holidays)
  • Time off for volunteering
Job Summary

As a Customer Solutions Consultant, your primary role will be to support the Trafera Sales Team with sales activities. The successful Customer Solutions Consultant serves as an extension of the Sales Team and plays a key role in contributing to the sales and customer satisfaction within the organization. The Customer Solutions Consultant is a hybrid sales and administrative role; providing a perfect balance of pre and post-sales support responsibilities. You'll spend your days putting together quotes, getting to know customers, engaging with vendor and distribution partners, and working closely with other internal rockstar teams to support customers throughout their sales experience.

Responsibilities
  • As business opportunities progress through the sales process, assist Trafera Sales Reps with the creation of comprehensive customer solutions. This may include, but is not limited to:
    • Identifying appropriate products and services that meet customer specifications
    • Checking product availability and collaborating with vendor and distribution partners on lead times for out-of-stock solutions
    • Registering deals with vendors and distributors to ensure best possible pricing that meets and maximizes customers' budgets
    • Creating Trafera Estimates within Trafera's CRM platform
    • Assisting the Sales Reps with RFPs details
  • Stay ahead of the ever-evolving world of technology and instruction by participating in ongoing internal and external trainings
  • Ensure Trafera delivers on all customer expectations by solidifying customer order details before order is submitted for processing; submit orders for processing
  • Engage with and support current and prospective Trafera customers through email and phone. Common engagement and support responsibilities include sending Estimates, providing status updates on Customer Orders, looking up/sharing tracking information, sending copies of Invoices, and escalating issues internally on the Customer's behalf.
  • Collaborate with internal business partners from Sales, Order Processing, Support, Warehouse, Production, Accounts Receivables, Purchasing, Repair, and Marketing to ensure customers are supported along every step of their technology journey
  • Initiate customer support tickets within Trafera's CRM platform
Requirements
  • Excellent written and verbal communication skills
  • Strong attention to detail with the ability to think critically and problem solve
  • Proven ability to complete tasks, independently, with thoroughness and accuracy
  • Capable of quickly adapting within a fluid environment while balancing multiple priorities at once
  • Comfortable and confident working cross functionally
  • Proficient computer skills: Microsoft Office, Google Workspace, ERP and CRM platforms
Education and Experience
  • Bachelor's degree or equivalent combination of education and experience as determined by HR
  • 2+ years of sales or sales support experience, preferably in the K-12 technology market
Essential and Physical Requirements
  • Position is based on-site within the Trafera Arden Hills office and requires the ability to travel to the office a minimum of two days per week.
    • Position will initially require being on-site five days per week to ensure successful onboarding
  • Must be able to remain in a stationary position 80% of the time
  • Ability to lift and carry or otherwise move a laptop computer regularly
  • Must be comfortable with and able to communicate with customers over-the-phone

EEO Statement

Trafera is proud to be an equal opportunity employer, providing equal opportunity to all employees and applicants based on an individual's qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran or any other protected factor in accordance with applicable federal, state and local laws.

The hiring process for successful candidates includes successfully completing a team interview and background check. We E-verify all new hires.

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