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IT Logistics Technician

2 months ago

Stockton, United States ComputerCare Full time
Description

This role will be primarily responsible for executing client requirements with a high focus on provisioning and/or deployment services as well as gaining systems access for a multitude of clients. You will secondarily focus on asset management for "storage customers" throughout the location's designated areas. Communication between several departments within the organization is vital, both for real-time movements and when collaborating to make procedural changes and implementing new processes that work towards increasing overall productivity and efficiency.

Essential Duties
    • Manage asset deployment and redeployment including provisioning of devices at customer's request.
    • Install and configure operating systems, software applications, security software and other peripheral applications specific to client needs and ensure each image meets the customers' requirements and internal quality guidelines as provided by them.
    • Facilitate management of inbound and outbound assets for "unique situations" clients coming to and from worksite.
    • Conduct asset inventory through cycle counts and investigate the outcomes of those counts, reporting to leaders any discrepancies.
    • Ability to lift, push, and pull up to 40lbs on a daily basis
Roles & Responsibilities
    • On-boarding and off-boarding of hardware and operating systems for "special case" clients' new hires, break/fix and exiting employees, keeping track of those projects daily.
    • Partner with Customer Service Representatives and internal Hardware Repair Technicians to coordinate any hardware warranty and non-warranty repairs for units that are in need of hardware adjustments.
    • Manage and process deployment request tickets by installing and adjusting programs/system preferences for client's computers prior to shipment (provisioning).
    • Collaborate with the Sales Development Team to ensure proper and accurate compliance to our customer's expectations and changes in processes.
    • Responsible for "storage customer" asset management and indexing non deployables in preparation for e waste and general storage.
    • Learn and use new processes and procedures as required for the provisioning and/or deployment services process.
    • Maintain a clean and organized work station to manufacturer and organization standards.
    • Collaborate with team members and IT Logistics team leads across the organization on organizational goals, aligning with the company's core values.
    • Engage with vendors, customers, and team members with a positive attitude, aligning with the company's core values.
    • Perform other duties as needed and requested by Leadership.
Qualifications
    • 2+ years experience in ITAM (IT Asset Management)
    • 2+ years of experience in Customer Service or Customer Relations
    • 2+ years experience in a Warehouse environment
    • 1+ years experience in Shipping & Receiving
    • Attention to detail/detail oriented
    • Knowledge of Microsoft Office or Google Suite
    • Netsuite or applicable SaaS experience is a plus


$24.31 - $32.90 an hour