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3 days ago
Evans City, United States Skander Tire & Auto Service Full time $15 - $20Job DescriptionJob DescriptionBenefits:Bonus based on performanceHealth insurancePaid time offProfit sharing Tire and Oil Change Technician at Skander Tire & Auto ServiceSkander Tire & Auto Service, located in Evans City, PA, is a reputable and customer-focused tire and automotive repair shop. With a strong commitment to quality and exceptional service, we...
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Automotive Customer Service Advisor
3 months ago
Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.
Physical Qualifications:
- Must be able to operate equipment such as overhead and floor-mounted oil and grease guns, transmission machines, air conditioner service machines, radiator service machines, hand tools, and basic shop equipment
- Must be able to lift and move work-related items up to 50 pounds
- Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
- Used software tools including POSNET Software
- Speak with customers by phone, or in person.
- Provide information about products and services
- Take and recorded orders
- Receive and process incoming phone calls from customer or client base
- Effectively identified customer concerns over the phone
- Determine charges for services requested
- Collect deposits or payments
- Arrange for billing
- Respond to customer inquiries
- Communicate with a clear, distinct voice
- Maintain effective working relationships with customers.
- Maintain a positive and professional phone demeanor
Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center, or quick lube. Simply put, we're looking for people who can provide exceptional customer service.
Full-Time Perks:
- Flexible Schedule
- PTO
- Health Insurance
- 401(k)
- 401(k) Matching
- Employee Discount
- Paid Training
- Fast-paced and team-oriented environment
- World-class JLU training to meet all challenges
- Customer-driven building strong relationships
- Value teammates and recognize their contributions
- Being inclusive and having equal access to opportunity