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Bilingual Front Desk Associate
1 month ago
**About RELIVE**
RELIVE is the premier health and wellness center in the country, focusing on personalized wellness solutions for unmatched results.
We skip short-term fixes and help patients take charge of their lives to look, feel, and be their best.
From fighting fatigue to turning back the clock, we offer a wide range of services.
Our mission revolves around putting our patients first and providing exceptional care.
**Job Summary**
The Front of House Associate represents the RELIVE brand, maintaining professionalism and confidentiality at all times.
This role requires effective communication with patients and extensive knowledge of products and services.
The ideal candidate will onboard and check out patients properly based on service received.
They must also establish effective working relationships with staff and external vendors/suppliers.
**Responsibilities**
Welcome patients and visitors by greeting them in person or over the phone.
Answer patient inquiries and optimize satisfaction, provider time, and treatment room utilization by scheduling appointments effectively.
Notify providers of patient arrival and review service delivery compared to schedule.
Comfort patients by anticipating anxieties, answering questions, and maintaining the reception area.
Ensure availability of treatment information by filing and retrieving patient records.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Record and fulfill scripts, update financial information, record and collect patient charges, and file third-party invoicing and fulfillment.
Maintain business office inventory and equipment by checking stock, anticipating needed supplies, and placing orders.
Protect patients' rights by abiding by HIPAA regulations and maintaining confidentiality.
Maintain operations by following policies and procedures, reporting needed changes.
Liaise with admin and medical team members pre and post-therapy, and participate in shared decision-making.
Accurately use online booking systems and assist with patients calling with questions and following up.
**Qualifications**
Educated to GED level and previous experience working in customer-serving environments.
Experience in a medical setting is preferable, and bilingual Spanish skills are an asset.
This franchise is independently owned and operated, and your application will go directly to the franchisee.
