IT Help Desk Technician- Tier 1

2 months ago

Coral Gables, United States Kidz Medical Services Full time
SUMMARY: The Help Desk Technician will primarily be responsible for the monitoring of the IT ticketing system, receiving calls in the IT department, tracking and resolution of IT related issues while escalating as necessary to the appropriate resource. This individual will be an active contributor to the Help Desk in a strong customer service focused role, will take ownership of tickets and will be able to see issues through to the end. The user may need to travel to different locations when needed.

DUTIES AND RESPONSIBILITIES:
  • Actively maintain Help Desk ticket queue, ensuring a timely response to issues.
  • Responds to and investigates end user inquiries, concerns, and issues via phone, e-mail, or ticketing system in a timely and courteous manner.
  • Provide tier 1 and first contact support (remote or onsite), which includes receiving calls, opening and logging incidents and tasks, addressing issues that can be quickly resolved and routing/raising trouble tickets to the appropriate resource.
  • Installing, configuring, diagnosing, repairing, troubleshooting, and upgrading Windows hardware.
  • Strategically prioritize calls to ensure those that have a critical impact on the business are resolved first.
  • Effectively communicates customer issues and concerns to all applicable internal staff members.
  • Support multiple offices, users, and events.
  • Communicate with software and system vendors for escalation of issues and follow up until resolution.
  • Documents all contacts, actions, and responses in customer database.
  • Maintains working knowledge of products and/or services.
  • Prepares reports and correspondence as needed.
  • Performs other related duties as assigned by management.
QUALIFICATIONS:
  • Minimum of one-year related experience or equivalent.
  • Associate degree- required.
  • A+, Network +, Server+, MTA certifications preferred.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Must have clear understanding of networking concepts such as DNS, DHCP, Email, HTTP and TCP/IP protocols and applications.
  • Proficient on Windows Operating System, Microsoft Office 365, and general Microsoft platform technologies.
  • Knowledge of Active Directory.
  • Commitment to excellence and high standards.
  • Strong organizational skills; able to manage priorities and workflow.
  • Ability to work independently and as a member of various teams and committees.
  • Ability to understand and follow written and verbal instructions
  • Acute attention to detail.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Must be able to speak, read, write, and understand the primary language (English) used in the workplace.
  • Bilingual skills required (Spanish and English).
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Occasionally required to travel.
  • Frequently required to sit.
  • Continually required to utilize hand and finger dexterity.
  • Continually required to talk or hear.
  • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
  • Occasionally required to lift/push/carry items up to 50 pounds.
COMPETENCIES:
  • Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Our team members enjoy a competitive compensation package. Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401(k) and profit sharing
  • Flexible schedule


ABOUT US: KIDZ Medical Services (KIDZ) is a private, physician-owned and university affiliated medical group specialized in providing pediatric, neonatal and obstetrical healthcare. KIDZ is proud and privileged to have served the South Florida community since 1988, in partnership with the leading health systems in our region. KIDZ is committed to providing high quality, cost-effective, and compassionate medical care using evidence-based tools, a proficient level of training and education, clinical research, and state-of-the-art medical technology. Our team provides services throughout the continuum of care, both in hospital and office-based settings across 15+ pediatric subspecialties. Please visit our website at www.kidzmedical.com for more information on our services.

  • Front Desk Agent

    6 days ago

    Coral Gables, United States Pyramid Global Hospitality Full time

    Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's most vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us in creating Front Desk, Agent, Hospitality

  • IT Support Specialist

    3 weeks ago

    Coral Gables, Florida, United States TeamLogic IT Full time

    Job Title: IT Support Level III Technician MSPAt TeamLogic IT, we're committed to providing exceptional IT support to small- and medium-sized businesses across North America. We're seeking a highly skilled IT Support Level III Technician MSP to join our team and help us deliver top-notch service to our clients.Job SummaryThe IT Support Level III Technician...

  • Pharmacy Technician III

    3 days ago

    Coral Gables, Florida, United States University of Miami Full time

    Job Summary:The University of Miami is seeking a highly skilled Pharmacy Technician III to join our team. As a Pharmacy Technician III, you will play a critical role in preparing medications for patients under the guidance of a Pharmacist.Key Responsibilities:Collects, inputs, and verifies prescription, refill, and patient information and maintains patient...

  • Front Desk Agent

    5 months ago

    Coral Gables, United States Auro Hotels Full time

    ** Front Desk Agent (part-time)** **Job Category****:** Front Office **Requisition Number****:** FRONT02393 Showing 1 location **Job Details** **Description** **Courtyard by Marriott is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and weekends. Company...

  • Front Desk Representative/Medical Records Specialist

    2 days ago

    Coral Gables, Florida, United States iCare Health Solutions Enterprise Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Front Desk Representative/Medical Records Specialist to join our team at iCare Health Solutions Enterprise. In this role, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our front desk and medical records departments.Key...

  • Pharmacy Technician Specialist

    3 days ago

    Coral Gables, Florida, United States University of Miami Full time

    Job Summary:The University of Miami is seeking a highly skilled Pharmacy Technician III to join our team. As a Pharmacy Technician III, you will play a critical role in preparing medications for patients under the guidance of a Pharmacist. Your responsibilities will include collecting, inputting, and verifying prescription, refill, and patient information,...

  • Ophthalmic Technician 1, Palm Beach Gardens, Full-time

    1 month ago

    Coral Gables, United States InsideHigherEd Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.** Sign On Bonus $2500 **The University of Miami has an exciting...

  • Behavior Technician

    5 months ago

    Coral Gables, United States Acorn Health Full time

    Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child,...

  • IT Support Specialist

    4 weeks ago

    Coral Gables, Florida, United States Kidz Medical Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused IT Help Desk Technician to join our team at Kidz Medical Services. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff and ensuring the smooth operation of our IT systems.Key ResponsibilitiesMonitor and respond to IT tickets in a...

  • Ophthalmic Technician

    4 weeks ago

    Coral Gables, Florida, United States University of Miami Full time

    Job SummaryWe are seeking a highly skilled Ophthalmic Technician to join our team at the University of Miami's Bascom Palmer Eye Institute. As an Ophthalmic Technician, you will play a critical role in providing high-quality patient care and supporting our clinical team.Key ResponsibilitiesPerform diagnostic testing, including color fundus photography,...

  • Registered Behavior Technician

    2 months ago

    Coral Gables, United States Acorn Health Full time

    Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child,...

  • GI Support Technician, Gastroenterology, Full Time

    4 weeks ago

    Coral Gables, United States InsideHigherEd Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The GI Support Technician (U) performs duties related to the...

  • Veterinary Technician

    4 weeks ago

    Coral Gables, Florida, United States Banfield Pet Hospital Full time

    Join Our Team of Veterinary TechniciansBanfield Pet Hospital is seeking a skilled and compassionate Credentialed Veterinary Technician to join our team. As a VT, you will play a vital role in providing high-quality care to our patients and their owners.About the RoleWe are looking for a dedicated and experienced Veterinary Technician to work at the top of...

  • Ophthalmic Technician I

    2 days ago

    Coral Gables, Florida, United States University of Miami Full time

    Job SummaryThe University of Miami is seeking an Ophthalmic Technician I to join the Bascom Palmer Eye Institute at Lennar Foundation Medical Center in Coral Gables, Florida. As an Ophthalmic Technician I, you will be responsible for performing diagnostic testing, including color fundus photography, fluorescein angiography, and optical coherence tomography....

  • Credentialed Veterinary Technician

    4 weeks ago

    coral gables, United States Banfield Pet Hospital Full time

    Hospital Locations Include: 4022-South Beach1412-Midtown Miami5216-Coral Gables Miami Beach StationCredentialed Veterinary TechnicianThe anticipated starting hourly rate for individuals expressing interest in this position is $23 to $33 per hour. Rate to be determined by the schedule, location, experience, skills, and abilities of the applicant. *Sign on...

  • Credentialed Veterinary Technician

    3 weeks ago

    coral gables, United States Banfield Pet Hospital Full time

    Hospital Locations Include: 4022-South Beach1412-Midtown Miami5216-Coral Gables Miami Beach StationCredentialed Veterinary TechnicianThe anticipated starting hourly rate for individuals expressing interest in this position is $23 to $33 per hour. Rate to be determined by the schedule, location, experience, skills, and abilities of the applicant. *Sign on...

  • Ophthalmic Technician

    2 weeks ago

    Coral Gables, Florida, United States University of Miami Full time

    Job SummaryWe are seeking a highly skilled Ophthalmic Technician to join our team at the University of Miami's Bascom Palmer Eye Institute. The successful candidate will be responsible for performing diagnostic testing, documenting procedures, and providing patient-centric care.Key ResponsibilitiesPerform diagnostic testing, including color fundus...

  • Ophthalmic Technician I

    1 week ago

    Coral Gables, Florida, United States University of Miami Full time

    Job Summary:The University of Miami is seeking an Ophthalmic Technician I to join the Bascom Palmer Eye Institute at Lennar Foundation Medical Center in Coral Gables, Florida. The successful candidate will be responsible for performing diagnostic testing, including color fundus photography, fluorescein angiography, and optical coherence tomography. The ideal...

  • Ophthalmic Technician I

    3 days ago

    Coral Gables, Florida, United States University of Miami Full time

    The University of Miami seeks an Ophthalmic Technician 1 to join the Bascom Palmer Eye Institute at Lennar Foundation Medical Center in Coral Gables, Florida.The successful candidate will be competent in the theory, principles, and practice of eye care, performing clinical testing in compliance with department standards and documenting in the EMR system.Key...

  • Medical Records Coordinator

    1 week ago

    Coral Gables, Florida, United States iCare Health Solutions Full time

    Job Title: Front Desk Representative/Medical RecordsAt iCare Health Solutions, we are seeking a highly organized and detail-oriented Front Desk Representative/Medical Records to join our team.Key Responsibilities:Check-in patients: enter demographics, insurances, and authorizationsVerify medical insurance benefits and confirm authorization and referrals...