Reservations Supervisor

3 weeks ago

Indian Wells, United States Grand Hyatt Indian Wells Resort and Villas Full time

Candidate will manage group reservations and group rooms inventory as part of the convention services process,
specifically:

·Establish Initial contact with customer at file turnover

·Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no [1] show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for
individual call-in groups.

·Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.

·Main Contact for any in-house reservations needs including leisure and group guests

·Liaison for small rooms only groups

·Assist Revenue team and Director of Commercial Services for any special projects

The range of pay for this position is $20.00 - $22.00 hourly. This is the pay rate for this position that Hyatt Regency Indian Wells reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Benefits:

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including:

  • Medical, Dental, and Vision after 30 days of Full-Time employment
  • Paid holidays, vacation and sick leave
  • Life Insurance,401K with Matching, Flexible Spending Account (FSA), Employee Assistance Program, Tuition Reimbursement, Complimentary Employee Meal, Complimentary Parking, Referral Bonuses
  • Free room nights, Discounted room nights and Friends and Family discounts (subject to waiting periods)
  • Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future
  • Teaching hotel where you can learn from some of the best in the business.

- Expert knowledge of Word, Excel and Encore/Spirit
- Excellent multi-tasking and organizational skills
- Excellent time-management skills
- Excellent customer service and interface skills
- Understanding of rooms merchandising and yield management processes

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