GA DHS Systems Support Technician 1

3 weeks ago


Atlanta, United States CodeForce Full time
Must be local to Metro Atlanta

Job Summary:
  • Serve as high level approver for specialized ServiceNow requests
  • Confirm requests meet approval criteria and asset management requirements
  • Inform submitters of proper requests required for desired services
  • Work closely with NTT Service Technicians and Business Application & Technology staff to
  • Provide some guidance for resubmitting ServiceNow requests correctly
  • Review and update ServiceNow CMDB and DHS Asset Management inventories
  • Promote asset management concepts and best practices
  • Help facilitate Division office supply orders using state purchasing processes and procedures
  • Address and escalate ServiceNow issues affecting daily operations
  • Promote asset management concepts and best practices engaging user participation
  • Update DHS Asset Management and ServiceNow inventories
  • Pursue offboarded user hardware and wireless equipment returns
  • Help track large scale technology product deliveries for Special Projects
  • Work closely with internal and external clients to ensure overall success of Unit operations
  • Identify hardware trends and report inventory discrepancies
  • Maintain daily inventory summaries and weekly reports in MS Teams
  • Provide status updates to Unit Manager
Qualifications:
  • High school diploma or GED AND One year of experience, which included report writing and data collection, tabulation, computation and analysis.
  • ServiceNow experience
  • hardware asset management knowledge

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