Customer Adoption Specialist

4 weeks ago

Rancho Cucamonga, United States NIC Partners Full time

For over two decades, NIC Partners (Employee built/Employee owned) has dedicated our expertise and commitment towards enhancing the digital and physical security of K-12 educational campuses in Southern California. NIC Partners offers a great benefit package that includes medical, dental, vision, 401k,11 paid holidays, and vacation.

Job Purpose:

The Customer Adoption Specialist will be the main point of contact for Onboarding of new customers and ensuring success with their journey of adopting and integrating product and service into their operations. They will ensure that customers not only use the product but also maximize its benefits, ultimately fostering a long-term relationship. This is a hybrid position.

The Customer Adoption Specialist MUST:

  • Provide a positive "Can-Do" attitude and show positivity through teamwork.
  • Respond to employee inquires in-person, over the phone and via email.
  • Exhibit extraordinary discretion, confidentiality, flexibility, and willingness to work closely with our team.
Essential Job Functions:
  • Develop Tailored onboarding plans based on the specific needs and each customer
  • Hands on Support
  • Performance Monitoring
  • Customization and Integration
Responsibilities/Duties
  • Provide one-on-one support during the onboarding process, addressing customer questions and concerns
  • Offer real-time guidance to trouble shoot any issues encountered during the initial set up
  • Track customer progress during the onboarding phase and proactively intervene if any challenges arise
  • Gather feedback on the onboarding process to continually refine and improve procedures
  • Conduct in-depth consultations with customers to understand their business objectives and how the product can align with these goals
  • Propose and implement customization options that cater to the unique needs of each customer
  • Serve as the go-to expert for product integration, collaborating with technical teams to ensure seamless integration into existing systems.
  • Utilize analytic tools to track customer usage patterns and identify areas of high and low engagement
  • Generate reports and insights to share with both internal teams and customers
  • Proactively reach out to customers with recommendations on how to optimize their usage based on analytics
  • Conduct strategic check in meetings to understand evolving customer needs and challenges.
  • Implement a structured escalation process to handle critical issues promptly and timelines for issue resolution
Experience/Education:
  • Bachelor's degree in business administration, marketing, communications, or a related field.(Or equivalent work-related experience)
  • Proven experience in customer success, account management, or a similar customer-facing role.
  • Excellent communication and interpersonal skills, with ability to build rapport and trust with customers.
  • Strong problem-solving abilities, with a focus on delivering creative solutions to customer challenges.
  • Familiarity with CRM systems and customer support tools.
  • Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
  • Analytical mindset, with the ability to interpret data and translate insights into actionable reactions.

The successful candidate will need to pass a background check and drug screen.

Knowledge/Skills/Abilities:

General: Ability to multi-task, prioritize, organize, solve problems, and complete tasks independently with little supervision required; ability to follow verbal and written instructions; ability to maintain confidentiality related to sensitive company and employee information.

Technical: Excellent understanding of PC and standard Office software and hardware.

Personal: Excellent written, oral, and interpersonal communication skills; ability to present ideas in business-friendly and user-friendly language; ability to effectively prioritize and execute tasks in a high-pressure environment.

Communication: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts of basic algebra and geometry.

Computer: Ability to proficiently use computer software programs and related computer applications, Outlook, Excel and other Microsoft Office applications and other industry-specific technology tools used within the organization. Willingness to learn additional software applications.

  • Customer Adoption Specialist

    1 month ago

    Rancho Cucamonga, United States NIC Partners, Inc Full time

    Job DescriptionJob DescriptionFor over two decades, NIC Partners (Employee built/Employee owned) has dedicated our expertise and commitment towards enhancing the digital and physical security of K-12 educational campuses in Southern California. NIC Partners offers a great benefit package that includes medical, dental, vision, 401k,11 paid holidays, and...

  • Customer Experience Specialist

    1 week ago

    Rancho Cucamonga, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Service/Order Processing Specialist

    4 weeks ago

    Rancho Cucamonga, United States S2B Inc. Full time

    Company Introduction: We (S2B Inc.) are a fast-growing e-commerce company currently focused on solidifying our aftermarket automotive parts division with various patented product lineups, app-compatible devices, and a revamped brand and website (TrueMods.com). With the recent buildout of our brand new office, we are excited to recruit driven individuals to...

  • Customer Service/Order Processing Specialist

    19 hours ago

    Rancho Cucamonga, United States S2B Inc. Full time

    Company Introduction: We (S2B Inc.) are a fast-growing e-commerce company currently focused on solidifying our aftermarket automotive parts division with various patented product lineups, app-compatible devices, and a revamped brand and website (TrueMods.com). With the recent buildout of our brand new office, we are excited to recruit driven individuals to...

  • Specialist

    1 week ago

    Rancho Cucamonga, United States Apple Full time

    Job Title: Specialist As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, but you’re also the person who guides them — advising, selling, and even setting up their new products. You perform other roles...

  • Client Support Specialist III

    6 days ago

    Rancho Cucamonga, United States Citizens Business Bank Full time

    The Client Support Specialist is responsible for delivering a consistently exceptional customer service experience. This critical telephone and email based role is essential to the success of the Bank and requires a focus on team, creating customer s Support Specialist, Client Support, Customer Experience, Specialist, Customer Service, Operations, Business...

  • Billing Specialist

    5 days ago

    Rancho Cucamonga, United States MHX Solutions LLC Full time

    **Job Title**: Billing Specialist **Location**: Rancho Cucamonga, CA or Carson, CA **Job Type**: Full-time, non-exempt, hourly **Shift**:Days, 8 hours **Schedule**: Monday - Friday **Starting Pay**: $22 to $24/hour based on experience **Pay dates**: Weekly on Fridays **Benefits**:Medical, dental, vision, life Insurance, 401k, sick pay, vacation, holiday...

  • Marketing and Sales Specialist

    3 weeks ago

    Rancho Cucamonga, United States Instep Management Group Full time

    Job DescriptionJob DescriptionWe have quickly become one of the fastest-growing sales and marketing firms in the Inland Empire business world. Due to increased client demand and recent expansions, we have several account executive positions open. The Marketing and Sales Specialist position is considered an entry-level position meaning thorough training is...

  • IT Specialist Ii

    1 month ago

    Rancho Cucamonga, United States Inland Empire Health Plan Full time

    **What you can expect!** Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an **authentic experience!** The IT Specialist II - EDI will work with the client implementation team to assist in the on boarding of new clients. The IT Specialist II - EDI...

  • IT Specialist Ii

    1 month ago

    Rancho Cucamonga, United States Inland Empire Health Plan Full time

    Overview: **What you can expect!** Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an **authentic experience!** The IT Specialist II - EDI will work with the client implementation team to assist in the on boarding of new clients. The IT Specialist...

  • IT Specialist II

    1 week ago

    Rancho Cucamonga, United States Inland Empire Health Plans Full time

    What you can expect! Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience! The IT Specialist II - EDI will work with the client implementation team to assist in the on boarding of new clients. The IT Specialist II - EDI will be...

  • Customer Service Representative

    2 weeks ago

    Rancho Cucamonga, United States Price Self Storage Full time

    Welcome! **Personal Attributes and Skills** - Possess an outgoing, energetic, and positive disposition - Strong work ethic that seeks out extra job duties - Sales skills and the ability to provide superior customer service - Responsible, dependable, and timely in tasks and reporting - Well organized and can multi-task throughout the day - Can maintain...

  • IT Specialist II

    7 days ago

    Rancho Cucamonga, United States Inland Empire Health Plan Full time

    Overview: What you can expect! Find joy in serving others with IEHP! We welcome you to join us in healing and inspiring the human spirit and to pivot from a job opportunity to an authentic experience! The IT Specialist II - EDI will work with the client implementation team to assist in the on boarding of new clients. The IT Specialist II - EDI will be...

  • Warehouse Specialist

    1 week ago

    Rancho Cucamonga, United States The Dixon Group Full time

    Dixon is looking for a Warehouse Specialist to join our team in Rancho Cucamonga, CA. The Warehouse Specialist will perform a variety of warehouse duties that may include packing, picking/checking customer orders, replenishment, shipping and material handling. This person will also use an automated warehouse management system. Teamwork experience is...

  • Large Format Sign and Vinyl Specialist

    1 week ago

    Rancho Cucamonga, United States AlphaGraphics - US117 Full time

    Job DescriptionJob DescriptionBenefits:401(k)Paid time offLarge Format Sign and Vinyl Specialist - Perks and Benefits:Competitive CompensationFlexible SchedulingHard work, collaboration, humanity, fun, and laughterCareer path developmentOur tight-knit team is actively seeking a Large Format Sign and Vinyl Specialist to join us full-time. The diverse product...

  • Large Format Sign and Vinyl Specialist

    2 weeks ago

    Rancho Cucamonga, United States AlphaGraphics - US117 Full time

    Job DescriptionJob DescriptionBenefits:401(k)Paid time offLarge Format Sign and Vinyl Specialist - Perks and Benefits:Competitive CompensationFlexible SchedulingHard work, collaboration, humanity, fun, and laughterCareer path developmentOur tight-knit team is actively seeking a Large Format Sign and Vinyl Specialist to join us full-time. The diverse product...

  • Large Format Sign and Vinyl Specialist

    21 hours ago

    Rancho Cucamonga, United States AlphaGraphics - US117 Full time

    Job DescriptionJob DescriptionBenefits:401(k)Paid time offLarge Format Sign and Vinyl Specialist - Perks and Benefits:Competitive CompensationFlexible SchedulingHard work, collaboration, humanity, fun, and laughterCareer path developmentOur tight-knit team is actively seeking a Large Format Sign and Vinyl Specialist to join us full-time. The diverse product...

  • Large Format Sign and Vinyl Specialist

    1 day ago

    Rancho Cucamonga, United States AlphaGraphics - US117 Full time

    Job DescriptionJob DescriptionBenefits:401(k)Paid time offLarge Format Sign and Vinyl Specialist - Perks and Benefits:Competitive CompensationFlexible SchedulingHard work, collaboration, humanity, fun, and laughterCareer path developmentOur tight-knit team is actively seeking a Large Format Sign and Vinyl Specialist to join us full-time. The diverse product...

  • Marketo Specialist

    1 week ago

    Rancho Cucamonga, United States Diverse Lynx Full time

    Job Title: Marketo Specialist Location : Rancho Cucamonga, CA - Remote will work Duration: Long Term Project Who are we looking for? Marketing Automations Specialist with experience in Adobe Marketo who can help one of our healthcare customers pilot the Marketo platform. The individual should be able to own all aspects of marketing automation platform...

  • Marketo Specialist

    1 week ago

    Rancho Cucamonga, United States Diverse Lynx Full time

    Job Title: Marketo Specialist Location: Rancho Cucamonga, CA - Remote will work Duration: Long Term Project Who are we looking for? Marketing Automations Specialist with experience in Adobe Marketo who can help one of our healthcare customers pilot the Marketo platform. The individual should be able to own all aspects of marketing automation platform...