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Level 2 It Technician

1 month ago

Newark, United States Blackbird Recruiting Full time

Level 2 IT Technician

Newark NJ

$100,000 DOE

Core Responsibilities:

  • Great phone skills
  • Ability to resolve and execute requests in a fast-paced environment while managing time efficiently.
  • Ability to take ownership of technologies
Desktop Support Services
  • Solve escalated request in aspects of the IT field
  • Follows Standards and procedures
  • Ability to document requests, projects and new setups.
  • Performs complex problem solving and assistance on diverse software applications.
  • Continuously communicating and updating customers with progress of requests
Responsibilities
  • Inherit and take fully accountability of backend infrastructure
  • Maintain, upgrade and enhance accountable software
  • Train and mentor other technicians and teammates in the IT department
  • Extensive knowledge in:
  • Microsoft OS
  • Active Directory
  • Deployments
  • Networking
  • Office 365
Projects
  • Execute IT projects from inception to completion, ensuring they are delivered on time, within scope, and budget. .
  • Effectively manage project milestones and adapt to project requirements as necessary.
  • Suggest and research potential projects to be initiated
Work Ethic
  • Work well with external vendors to enhance or resolve anything that arises
  • Work well with other departments in the organization
  • Able to work hand in hand with other team members of the same or different tiers.
  • Be a fast learner in a continuously innovative environment.
Qualifications:
  • 3 years in the IT field and min 1 year experience as a level helpdesk technician
  • Ability to travel based on demand


This is a full time in person position