Consumer Care

4 weeks ago

Norcross, United States OLE' Mexican Foods Full time

Ole Mexican Foods, Inc. is looking for a Bilingual (Spanish) Consumer Care Coordinator to join our team

Position Summary:
The Consumer Care Coordinator is responsible for the effective handling of all the issues that come from Consumers and Customers through the Consumer Care Corporate Quality System.
Role Responsibilities:
• Primary contact with consumers to ensure their feedback regarding Ole Mexican Foods products is properly addressed
• Primary contact with Food Service Sales representatives /customers regarding quality issues
• Responsible for following up with the QA Managers/Plant Managers from Ole's facilitates to ensure Consumer issues are effectively addressed
• Quality Issues Website administration
oUpdate products list and other QA catalogs
oFollow up with IT on Quality Web improvements
• Quality Issues reports
oOle Mexican Foods Weekly and Monthly Reports
oRetail
oFood Service
• Responsible on following up any compliant with Claim Adjuster Services (CAS).
• Training of new Consumer Care system users (Quality Manager, Sales Personnel, etc)
• Create, prepare QA food Safety newsletter Monthly and distribute internally.
• Send complaint samples to External laboratory for analysis and/or identification. If needed
• Follow up with consumers on all the issues received (phone, regular mail, website. Social media)
• Partner with QA managers for any customer system new accounts setting
• Assist on Customer Requirements and Customer Specifications Management System
• Assist on Raw Materials and Finished Product Specifications Central Database
• Assist and maintain Document Control Module System
• Assist on collecting data, data entry information into all customer's portal web bases.Assist on the bi-annual FDA's registration from all Ole's facilitates
• Assist in other tasks as required by the QA corporate Coordinator and/or the Director of QA.
• Support and collaborate with special studies in cooperation with the Quality Assurance Department.
• Assist QA corporate Coordinator on BRC (GFSI) activities and Quality Projects
?Preparation plant level Audit/Inspection documentation.
?Liaison on ensuring standardization at plant level.
?Gluten Free (GFMS) certification preparation at plant level.
?Training employee/head department on Document control module and structural documentation at plant level.
?Support Internal Audits for both GFSI and GFMS
?Support on any other corporate QA/Operation projects.
Qualifications and Experience:
• Experience on customer service or related field
• Bachelor degree (desirable)
• Skilled Computer/software systems (Excel, Word, PowerPoint, Visio,etc)
• Must be Bilingual (English and Spanish)
• Excellent communicator (verbal and written)
• Decision Maker
• Strong computer skills
• Good people skills

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