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IT/CE Product Educator

3 months ago

Orlando, United States Orlando Health Full time

Position Summary

Plans, coordinates, conducts, and evaluates training and educational programs with installed corporate applications.

Responsibilities

Essential Functions

  • Instruct required training classes.
  • Ensures that end users interact with systems in the manner consistent with training and education. Recognizes deviation from standard use and educates staff.
  • Assist in analyzing training needs, develop and administer training plans and procedures, prepare training materials and conduct special courses to ensure appropriate levels of training for staff members.
  • Participate in the development of additional training programs based on customer needs.
  • Perform classroom scheduling and training class set-up.
  • Recommends items in class materials to be reviewed to enhance or modify classes.
  • Effectively communicate with customers and guests.
  • Demonstrate a thorough knowledge of subject matter.
  • Maintain records of training activities and team member progress, and monitor program effectiveness.
  • Apply adult education principles to the overall program framework and materials utilized for Systems education.
  • Document and track the outcome of educational endeavors.
  • Serve as a mentor to new IT/CE Associate Educator team members.
  • Promote the benefits and opportunities of lifelong learning.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
  • Plan and facilitate live in-person classes, virtual classes, programs and workshops under the instruction of a senior IT/CE Product Educator and/or IT/CE Learning Manager.
  • Participates in multiple training projects.
  • Maintain contact with other organizations, training organizations and associations for the purpose of keeping abreast of new training developments and courses.
  • Assist in development of curriculum under the supervision of a senior IT/CE Product Educator and/or IT/CE Learning Manager.
  • Participates in meetings with customers to gather, convey or exchange routine information.
  • Visit and observe job functions within operational areas as applicable for training needs.
  • Complete all Orlando Health mandatory education.
  • Initiate process improvement opportunities.
  • Effectively utilize office and audio/video and classroom equipment.
  • Complete assignments in a timely, effective and efficient manner.
Qualifications

Education/Training
  • Bachelor's degree required. Associate's degree and two (2) years of directly related work experience may substitute for the Bachelor's degree (in addition to the requirements listed in the Experience section).
Licensure/Certification
  • None.
Experience
  • Three (3) years of experience planning, coordinating, conducting, and evaluating training and educational programs.
  • Proficiency in using Microsoft Office applications.
  • Effective interpersonal communication and writing skills
  • Must have a high degree of comfort and ability in communicating and presenting to diverse audiences of various sizes.