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Service Manager

1 month ago

Lancaster, Ohio, United States Tire Discounters Full time
Job Description

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

Position Overview
As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.

Key Responsibilities
  • Lead and coach technicians, manage performance, and assist with hiring.
  • Oversee service bay workflow and communicate wait times to sales staff.
  • Ensure clear communication between the shop and customers.
  • Promote safety and meet quality and service standards.
  • Drive customer satisfaction and teamwork.
Requirements

Requirements
  • Experience in automotive service/repair (certifications preferred).
  • Management experience with strong leadership skills.
  • Excellent communication and multitasking abilities.
  • Strong work ethic and goal-oriented mindset.
  • Valid driver's license and availability to work Saturdays.
  • Ability to stand for long periods, bend, and lift up to 75 lbs.
  • Authorized to work in the USA (18+).
  • Comfortable with occasional mechanical hazards and outdoor conditions.
Career Path
Service Manager → General Manager → Regional Manager

Compensation

Pay: $55,000 - $70,000+ annually

Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.

Why Tire Discounters?
  • Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.
    • Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well
    • Competitive Pay Benefits: Solid compensation plan and a full suite of benefits to choose from.
    • Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows