ServiceNow QA

Job Title: ServiceNow QA

Location: Fully Remote

Salary: DOE + full benefits

Clearance: Active Public Trust (or ability to obtain)

Overview:

TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers improving quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and Data Analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs.

Job Responsibilities
• Test Planning: Develop comprehensive test plans and strategies for ServiceNow implementations, including defining test scope, objectives, and criteria for success.
• Test Case Design: Create and document detailed test cases, test scripts, and test data based on business requirements and functional specifications.
• Test Execution: Perform manual and automated testing of ServiceNow applications, including functional, regression, performance, and user acceptance testing.
• Defect Tracking: Identify, report, and track defects using issue tracking tools, ensuring timely resolution and communication with the development team.
• Test Environment Management: Set up and maintain test environments and configurations to ensure consistency and reliability during testing phases.
• Collaboration: Work closely with developers, business analysts, and stakeholders to understand requirements and provide feedback on system functionality.
• Continuous Improvement: Identify areas for process improvement and assist in optimizing QA methodologies and testing practices within the ServiceNow platform.
• Documentation: Maintain accurate documentation of testing processes, results, and status reports to provide visibility into testing progress and outcomes.
• Regression Testing: Conduct regression testing following system updates or integrations to ensure existing functionality remains intact.
• Training and Support: Assist in training end users on system functionality and help in preparing user manuals and support materials.

Required / Work Experience
• ServiceNow Certification (Certified Implementation Specialist or equivalent).
• 5-8 years of proven experience in QA testing with a focus on ServiceNow platform and integrations.
• Experience with automation tools such as Selenium, JUnit, TestNG, or ServiceNow Automated Test Framework (ATF).
• Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or others.
• Solid experience in developing and executing test cases, test plans, and test scripts.
• Hands-on experience with API testing (Postman, SOAP, REST).
• Proficiency with testing tools like Jira, ALM, or similar for defect tracking and management.
• Experience with scripting languages like JavaScript or Python is a plus.
• Knowledge of Agile methodologies and experience working in a Scrum environment.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
• Excellent written and verbal communication skills

Education
• Bachelor's degree in computer science, information science, or related field