Account Support Specialist, OFC

3 weeks ago

Orange, California, United States MeriCal LLC Full time
NO EXTERNAL RECRUITERS PLEASE

**No Sponsorship/Transfer Available**

Company Summary:

For over 60 years, MeriCal has been at the forefront of innovation in the dietary supplement industry, delivering custom manufacturing and packaging solutions with passion and precision. With state-of-the-art facilities in Southern California and Ogden, UT, we transform ideas into high-quality products-from research and development to the finished products. Our team, with over 230 years of combined experience, is dedicated to crafting exceptional gummies, probiotics, tablets, capsules, chewables, and powders using clinically backed ingredients. At MeriCal, we don't just meet expectations-we exceed them, every time. Join us and be part of a dynamic, forward-thinking team shaping the future of nutrition

The Opportunity:

The Account Support Specialist is responsible for managing retail customer orders via EDI, ensuring inventory availability to fulfill these orders, and coordinating timely deliveries. This role involves working closely with teams across Operations, Quality, Supply Chain, Packaging, and Logistics to maintain a smooth and cost-effective supply chain. Additionally, the specialist will resolve inquiries related to customer orders and inventory, while supporting the Project Management and Sales teams during new product launches.

What You'll Do:
  • Monitor activities associated with forecasts and inventory for retail customers.
  • Collaborate with Sales Team to understand forecasted orders, any variances, and monthly goals.
  • Manage & track manufacturing and packaging batches in ERP system for retail customers.
  • Collaborate with Manufacturing, Quality, Demand Planning, Supply Chain, Packaging, Inventory Control, and Logistics, to assure all retail customer demand and inventory needs are met.
  • Collaborate with Retail Account Manager, production and shipping to determine retail packaging priorities to ensure on-time shipments.
  • Create and route any necessary deviations to keep batches on track.
  • Create and route any necessary CCRs for any minor change to item build (ex. New label, new tooling, new machine, grammar errors).
  • Communicate any upcoming delays or shorts in inventory to warehouse team as it affects shipments.
  • Communicate any upcoming or potential delays or shorts to customer or Sales Manager and work cross functionally to provide get-well plans with dates and expected volumes for recovery.
  • Manage retail customer inquiries related to PO delivery status, rush PO requests, return authorizations, etc.
  • Manage the importing of orders from EDI orders into our ERP system.
  • Manage dates for all open orders to align with current shipping lead times and customer-requested due dates.
  • Ensure shipping team is submitting ASNs daily to retail customers through EDI and act as back up when shipping is unable to submit in a timely manner.
  • Coordinate with the Warehouse personnel to assure POs are processed in a timely manner and all the information pertaining to the order is correct and completed correctly per FDA and MeriCal standards.
  • Collaborate with various departments including Sales & Marketing, R&D, Operations, Supply Chain, Quality, Logistics to assist project management on successful launches of new products for retail customers.
  • Coordinate and monitor shipping schedule and timeline with warehouse, shipping broker, and production on large scale promotional programs.
  • Manage Customer Address Book.
  • Manage EDI setup of New Items/New Customers.
  • Ensure all product is properly tested by the necessary transit authority (ex ISTA 6 testing).
  • Ensure all case labeling and EDI-related requirements are understood, set up and followed by warehouse and shipping partners.
  • Must be able to understand MeriCal paperwork to include job orders, master records, BOM's, special job instructions on the job sheet and all critical information necessary to meet or exceed customer demands.
  • Must be able to do basic math and metric measurements necessary to assure all components and bulk (powder, tablets and capsules) are available and in the correct quantity. Will coordinate with the Inventory Control Clerk on issues as it pertains to available components, bulk and other products necessary to run the job orders.
What You'll Bring:
  • Bachelor's degree Business Administration, Supply Chain Management, or related field.
  • Minimum of 3 years' experience in a customer service/sales role or equivalent.
  • Previous experience in the vitamin industry and a manufacturing environment is essential.
  • Proficiency in Excel and other computer skills necessary to generate complex reports. Knowledge of MAS500 ERP a plus.
  • Must have strong administrative, analytical and organizational skills, with a high level of accuracy and attention to detail.
  • Must possess strong project management skills, ability to work with numbers and communicate complex ideas.
  • Must demonstrate initiative, ability to multi-task and adhere to deadlines.
  • Experience with EDI, sales order processing, and retail CPG accounts, preferred.
The Perks:
  • No-cost vision insurance (yes, you read that right), employer-paid life insurance, paid company holidays, generous paid time off, sick leave, employee assistance program, and a comprehensive wellness program.
  • Affordable medical and dental insurance plans tailored for you and your dependents.
  • Exceptional supplemental benefits, including Accident, Critical Illness, Hospitalization indemnity plans, and pet insurance.
  • 401(k) matching plan and more
A reasonable estimate of the current base pay range for this position is $68,000 to $70,000. The compensation offered may vary depending on the candidate's geographic region, job-related knowledge, skills, and/or education.

MeriCal uses E-Verify to confirm authorization to work in the United States. For more information on E-Verify, please visit the following website: https://www.e-verify.gov/employees

MeriCal is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. We believe in creating a diverse and inclusive workplace where all employees feel valued and respected, and where differences are embraced as strengths. We are dedicated to fostering an environment that promotes equality and celebrates diversity.

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