Account Supervisor, Retail Marketing Operations

4 weeks ago

Beaverton, Oregon, United States Thesis Full time

Reports to: Director

Classification: Exempt, Full Time

Location: Embedded role in Beaverton, OR

WHO WE ARE

We are Thesis. Proudly headquartered in Portland, OR, while serving clients globally for over 20 years. Thesis is a creative agency that drives business success through marketing across technology, strategy and operations.

THE JOB

As an Account Supervisor for the APLA (Asia, Pacific, Latin America), you will be embedded with our client partners in Beaverton, OR, supporting strategic, tactical, and operational initiatives. You will sit within the Brand Planning & Operations team, program managing Retail Marketing Operations, working across functional partners across the Global, Geo and Territory teams, serving as the Geo point person and SME. This role is multifaceted, blending operational excellence, strategic thinking, and creative problem-solving in a fast-paced environment.

AS A PERSON, YOU ARE:

  • A Thoughtful Problem-Solver: You dive deep into understanding how processes work, showcasing your inquisitive nature.
  • A Process-Oriented Perfectionist: Your meticulous attention to detail ensures seamless operations and organization.
  • An Innovative Visionary: You think outside the box, proposing bold solutions that drive progress.
  • A Constructive Collaborator: You excel at providing and receiving feedback to foster productive teamwork.
  • A Calm Decision-Maker: You anticipate challenges and handle them confidently under pressure.
  • A Proactive Self-Starter: You take ownership and accountability, driving projects forward independently.
  • A Spin Preventer: You skillfully maintain focus and clarity across teams and client interactions.
  • A Clear Communicator: You enable collaboration by providing precise direction and fostering understanding.
  • An Adaptable Navigator: You embrace ambiguity, sourcing information to chart clear paths forward.
  • A Relationship Builder: You confidently connect with all levels of leadership, appreciating cultural differences.
  • A Supportive Leader: You nurture lasting, healthy relationships with teammates, clients, and beyond.
IN THIS ROLE, YOU WILL:
  • Serve as the primary interface with clients, embedded within their team, and align with their in-office expectations.
  • Thinks holistically and has a deep understanding of Nike's Code milestones to drive the work forward, so that the Retail Marketing team proactively show up at these gates. You will drive the work needed for each of the key moments identified that matter.
  • Lead end-to-end brand planning & operational management for the Retail Marketing team & drive overall seasonal readiness by setting compliance to dates and gates, briefings, budgets planning/oversight across Geo and Territory teams.
  • Develops and evaluates efficiencies in ways of working and the overall operating model with supporting functions (Consumer Fields of Play/Merch/Business/Account teams) across the enterprise.
  • You play a critical role in the orchestration of processes to deliver seasonal and evergreen campaigns across various marketplace channels.
  • Builds relationships across the brand marketing matrix and will contribute towards the overall operational strategy to continuously improve the ways we work.
  • Inspires excellence through partnership & collaboration, managing & leading through change.
  • Create and maintain project timelines, providing clear milestones and aligning stakeholders.
  • Maintain an organized source of truth for project files, dates, and deliverables using enterprise tools: Box, Airtable & Keynote.
  • Serve as the Marketing Milestone and Functional Seasonal Process driver as the go-to source of info for live updates on Retail's role in upcoming milestones across Marketing and Retail Process.
  • Drive all communications around Retail Seasonal Process and Marketing Milestones for Retail Marketing.
  • Be the connector of APLA Retail Functional Process x Marketing Seasonal Process into Global + Territory Retail Process.
  • Be proactive in flagging and communicating shifts to milestone dates or expectations with Retail teammates.
  • Work closely with Shared Services teammates to drive operational excellence in process innovation and tools & capabilities that drive the work forward.
  • Simplify ways of working between functions by identifying and implementing long-term process improvements to boost productivity.
  • Partner closely with Team Lead to manage meetings effectively by helping to organize logistics, confirm agendas, and follow up with actionable next steps.
  • Communicate proactively across departments, cultures, and time zones to drive project completion.
  • Proactively address strategic priorities, raising risks, and offering solutions to ensure successful outcomes.
  • Proactively identify and implement process improvements.
  • Facilitate cross-departmental and cross-cultural communication to ensure timely project delivery.
AS FOR EXPERIENCE, YOU NEED:
  • A Bachelor's degree, preferably in Advertising/Marketing, Communications, Business, or a related field.
  • At least 5 years of experience in account and/or project management.
  • Proficiency in tools like Airtable and Keynote for managing workflows and creating impactful presentations.
  • Strong skills in analysis, problem-solving, and collaboration, with a track record of working effectively across cross-functional teams and senior leadership.
  • The ability to navigate ambiguity, work independently, and deliver strategic recommendations confidently.
  • A interest in sports, an appreciation for diverse cultural insights, and a keen focus on consumer-driven approaches.
WORK ENVIRONMENT AND PHYSICAL DEMANDS

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the agency are available to address the following requirements.
  • Using standard office equipment, computers, and related technology.
  • Certain activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
  • Bending, reaching, lifting, pushing, and pulling up to 25 pounds.
  • No travel is anticipated for this role.
  • Thesis follows our client's in-office schedule of Monday through Thursday, with the potential requirement to be in-office on Fridays as well, in Beaverton, OR.
EEO STATEMENT

Workplace equity is not a single checkbox.

It's a vital way of thinking, working, and moving through the world. At Thesis, we prioritize diversity, equity, and inclusion. You'll see this in our hiring practices, growth projects, and workplace programs - because our agency, our work, and our society are better when diverse perspectives come together.

Thesis is committed to the full inclusion of all qualified individuals. As part of this commitment, Thesis will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Thesis Human Resources as HR@Thesis.Agency for more information.

VALUES

Be Lean, Take Action: We believe in thinking big, rolling up our sleeves, and getting the job done. And while we love a good plan, we believe in using process as an engine, not a brake.

Say What You Mean, Mean What You Say: We're all here to learn, grow, and evolve together, which requires connecting, conflicting, and embracing. Honesty and ideas are welcome; ego is not.

Show Up Fully: We invite you to bring your whole self to work - your perspective, cultural background, lived experiences - while creating room for others' strengths to complement your own. What makes you remarkable is welcome at Thesis.

ENCOURAGEMENT

Above all, be hungry to learn and grow beyond this job description.

Research shows that women and people of color often only apply for jobs if they meet 100% of the qualifications. We understand experience can manifest in different ways, and we want to hear about it.

We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. So, please don't hesitate to apply. We'd love to hear from you.

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