Admin Processor

3 weeks ago

Milwaukee, United States Global Channel Management Full time

About the job Admin Processor

Admin Processor needs 1 year in telephone customer service or related experience

Admin Processor requires:

  • 1 year in telephone customer service or related experience
  • Excellent communication skills
  • Knowledge of the use of PCs and related software
  • Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.
  • Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers
Admin Processor duties:
  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Answers questions regarding child support payments posting, payments disbursement, and account histories.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
  • Maintains updated records and logs.
  • All other duties as assigned

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