Career Specialist
3 weeks ago
Summary of Position Perform the essential duties of a Career Specialist for CECT Workforce Solutions, LLC by performing all duties related to the triage, job attainment functions as assigned. Essential Job Requirements Greets and directs the general public upon entering the center by answering questions and providing information. Answers the telephone and forwards calls; as required. Performs data entry to maintain database information. Operates fax machine and other general office equipment. Prepares correspondence. Performs general office duties including; but not limited to filing, copying, and maintaining assigned records/files. Occasionally delivers and pick-ups post office mail and overnight packages to carrier. Regular and consistent attendance is required. Identify customers who may need a tour of the Resource Room. Provide initial tour of Resource Room to get customers started. Refer customers for obvious needs through pro-active observation and monitoring. Provide assistance to customers using Resource Room materials and services i.e. computers, faxes, copiers and phones. Guide customers to services in Resource Room, including scheduling customers for the General Workforce Center Orientation and for group workshops. Refer customers to the Workforce Center services and other community services necessary to implement their career and job search plans. Assist customers in implementing their career and job search plans and monitoring their progress. Ensure that non-enrolled customers who are interested in pursuing WIT job openings are registered in WIT. Ensure that customers are following Resource Room policies and procedures. Identify when Resource Room equipment is not in working order and notify the Office Manager. Maintain a clean, friendly and positive environment in the Resource Room. Ensure that there is someone at the Information Desk at all times to assist customers and answers customer questions. Staff employer on-site Resource Rooms (i.e., Rapid Response) as required. Update TWIST information as necessary. Facilitate referral to intake/eligibility appointment and evaluation. Responsible for assisting in the development of management reports. Assists in the verification, analysis, and classification of data, conducts research when necessary. Maintains filing system for all pertinent information and reports. Assists with custody of participant files (as applicable). Maintains confidentiality of materials. May assist in the development of training material for staff presentations. May assist in conducting training on use of automated systems in compliance with program rules, regulations, policy and procedures. Regular and consistent attendance is required. Perform other duties as assigned; based on operational needs. Required Education and/or Experience High school diploma or equivalent required with preference given to those with higher education One-year relatable experience in a similar industry or in a position with similar responsibilities Must be able to use demonstrate general technical capabilities Bilingual (English/Spanish) highly preferred; but not required. Valid driver's license and proof of liability insurance are required. Required Knowledge and Skills General knowledge of computer and general office practices, including; but not limited to computer database, word processing and spreadsheet software programs. Proficient typing skills and ten key abilities. Knowledge of large multi-line telephone system. Ability to read, comprehend and write simple instructions, short correspondence and memos Ability to speak effectively to the general public. Ability to apply simple reasoning. Ability to perform detailed written and/or oral instructions. Knowledge of simple mathematical skills. If applicable, ability to communicate effectively in English/Spanish.
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