Dispatcher, Gas Service

4 weeks ago

Southborough, United States Eversource Full time

Role and Scope of Position:
Responsible for processing of gas service orders for the company including emergency calls related to public safety. These include, but are not limited to gas emergencies, gas trouble calls, meter turn on requests, meter shut off requests, customer inquiries, meter investigations, and meter exchanges. The department maintains a 24/7 operation. Shifts are required.

Essential Functions:

  • Operates Computer Aided Dispatch (CAD) System to maximize efficiency of the field personnel and to comply with state regulations for gas leaks, regulated work requirements and customer appointment times.
  • Operates and monitors multiple systems including, but not limited to a base radio, CAD, Customer information system, company paging system, on call database, and other applications.
  • Provides emergency restoration assistance to Field Operations personnel, as necessary.

Technical Knowledge/Skill/Education/Licenses/Certifications:

  • Knowledge of gas metering, regulation and associated equipment.
  • Must have good typing skills. 
  • Working knowledge of or ability to learn CAD Systems, ARCOS, Microsoft Office, Customer systems and/or other systems or programs.        

Education:         

  • High School Diploma or equivalent (GED), Associates degree preferred.

Experience:

  • Three (3) to five (5) year of related experience in dispatch, customer service, call center.              

Licenses & Certification:     

  • This position will require the satisfactory completion of company training programs and oral and/ or written exams must be successfully passed

Working Conditions:      

  • Availability to work 24/7 shift work. Shifts are required.
  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing. A positive drug test will result in disciplinary action.

Compensation and Benefits:

Eversource offers a competitive total rewards program. The annual salary range for this position is $82,000.00 to $91,110.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

#engajd

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

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