APRN Director

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team

Job Summary and Role Purpose:

To enhance the quality and integrity of patient care through 1) effective acquisition, management, and support of APRNs (with focus on clinical expertise support), 2) implementation of the organization's clinical goals, procedures, protocols, and workflows in accordance with the Mission, Vision and Values for their designated region, and 3) clinical risk management and quality control.

Duties & Responsibilities:

Clinical - Oversight

• Clinical Delivery: Offers clinical expertise to APRNs to enhance patient care

• Clinical Standards and Policies: Implements and adheres to national clinical policies through local procedures/workflows; evaluates national policy against local/state regulations and escalates to National team for exception (includes collaboration w/CMO org on input for national P&P and regional implementation of finalized regional P&P ensuring compliance with Federal and State regulations, payor requirements (as understood via payor contract visibility), community practice standards and professional ethics; unable to develop clinical policies and standards

• Quality Control, Risk Management, and Compliance: Conducts chart record reviews (at frequency set by Regional Medical Director and national team) and provides coaching and education, as needed; Investigates adverse clinical events; Prompts investigation and resolution to manage patient complaints regarding clinical/clinician issues (excludes billing or financial complaints); Analyzes and identifies medical issues/risk and takes prompt measures toward rectification; flags and escalates potential legal issues to National Clinical Integrity team and/or Regulatory/Compliance team (refer to "Escalation Document"); responds to Critical Incidents as per Critical Incident Policy

• Peer Consultation: enable weekly or as needed peer consultation forum of patient cases (Consult Lunches) to solicit input, support, and/or share learnings

Clinical - Delivery:

• Case load: Maintains a caseload in accordance to available non-admin time (i.e. "Director first, Provider second")

• Coverage: Coordinates coverage when a clinician is out for unexpected, extended absences-e.g., maternity leave, departures, sick leave

Managerial and Administrative:

• Performance Management: Together with the Regional Medical Director, provides general management and oversight of APRNs, inclusive of personnel actions such as performance evaluation and improvement plans; In conjunction with EMD and HRBP, establishes benchmarks and metrics to develop regular performance reviews, accurately evaluating provider performance and assessing clinical competency

• Clinician Issue-Resolution & retention: communicates weekly w/Operations Manager/Director to flag issues related to clinician dissatisfaction; communicates weekly with Regional Medical Director to coordinate leadership of psychiatric clinician team, Touch base regularly with strong performers to solicit feedback, mentor, engage (e.g., educate on career progression paths)

• Clinician training: train clinicians on updates to coding and compliance standards

• Staffing & Utilization: Partners w/Practice Ops to address goals for APRN starts, total visits, and total utilization; monitors scheduling and APRN availability across sites; forecasts regional APRN needs and develop plans accordingly

• APRN Hiring, Onboarding, Training, and Productivity (De Novo/Acquisition/Existing): Leads/owns APRN recruiting (hiring needs, interviewing, and hiring decisions), and leads Regional onboarding and training on state specific policies and regulations; Support new clinicians with ramping

• Reporting: Reports key performance metrics regularly to Division leadership in accordance with the company's strategies and processes

Skills & Abilities:

• Ability to lead, supervise and collaborate

• Ability to work independently and as a team member

• Ability to provide formative feedback and experience with conflict resolution

• Ability to adapt to change

• Extremely strong clinical skills and knowledge of licensure requirements

• Significant problem-solving capability

• Strong communication skills, both written and verbal

• Excellent time management skills

• Attention to detail

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Education & Experience:

Advanced Practice Registered Nurse

5+ years of relevant clinical work and leadership experience

Current, unrestricted state license to practice medicine, active DEA registration, and applicable board certification

Physical Requirements:

• None

Professionalism & Decision-making Responsibilities:

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company

• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization

• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.

• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organization's parameters

• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness

• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization

• Organization: Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information, activities

• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

• Flexibility and Adaptability: Willingness to be flexibility in responsibilities and duties and easily adapts to the needs of the company

• Attention to Detail and Accuracy: Understands the need for accurate information in data entry and communication with clients and staff.

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

• LifeStance Health is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status

Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Must be in good general health and demonstrate emotional stability. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.